I’m experiencing a very annoying issue with desktop editor. Each time I want to save a document I just edited, this message pops-up :
In english, it means :
"File cannot be saved.
*Possible reasons are : * 1. File is in read-only mod 2. Files are being edited by another user 3. Hard-drive is full or corrupted"
Basically, in my case none of those assertions are true. And I still cannot save my work… Any ideas ?
OS version: Windows 11
App version: 7.5.1.23
Downloaded from: ONLYOFFICE website / Other (specify)
Please let me know how exactly you are saving the document, i.e. step-by-step scenario.
Also, does it happen when creating new file or only for existing file when editing them?
When I create a new document, I can save it wherever I want when it’s still totally blank, so unless I wrote anything in it. Since I edit it, I can’t save it anymore (and I get the message described above).
When I open an existing document which I start to edit, I can’t save it after editing it (again, same message pops-up).
Hello. Has there been any updates as to this? I have just downloaded OpenOffice and encounter the same error, with the same message. It exists regardless of the folder I am trying to save in, if I am trying to save a docx, or xlsx, and there should be no other account working on it (verified with task manager)
Hello @godzilla5428
Please let us know your OS version, along with Desktop Editors app version. Also please try to enable debug mode as @Constantine mentioned above, reproduce the issue and show us the error entries from the Console tab.
Just get frustrating responses like how did you…**** *****, we all did it by the software FILE - SAVE AS (or SAVE).
Frustrating questions like is anyone else working on it…NO, not even possible (99.9% of the time)
NONE of the ERROR message is true, they are all FALSE.
Upon Save or Save As, and ONLY with ONLYOFFICE there is a very annoying error, no matter the file type, no matter the OS, no matter anything else. THIS IS A HUGE SOFTEWARE ISSUE.
Oddly enough, the SAVE and SAVE AS do actually work. If you close and say no don’t save, then reopen the file, it is how you saved it.
This happens on older files and BRAND NEW files that have never existed before and absolutely impossible that anyone anywhere could possibly be working on it other then myself, me, and I!!
SOMEONE PLEASE FIX THIS ISSUE, IT IS ABSOLUTELY ANNOYING!! Anyone with this issue would not recommend this software and IT IS hurting your BRAND!
@Galvinizer 's post is quiet harsh, but he’s right in saying that this is a serious issue. Saving your files is an essential feature for an editor and I can’t hope to convince my CEO to switch to OnlyOffice from MS if she can’t save her files. (In my case the saving doesn’t work and modifications are lost.)
Hello. My OS is Windows 10, and the desktop editor is the most up to date version. However, upon uninstalling and reinstalling in a different drive (installing in the C instead of the D), I can no longer reproduce the issue and files are saving fine now.
Dear @tomboudiboudi, @zazara and @Galvinizer
We have released Desktop Editors v.8.3.2, please update your app and let us know the result.
Dear @godzilla5428
It seems the issue was resolved due the update to v.8.3.2 during the reinstallation step. Thank you for your update!
P.S. @Galvinizer I do understand your concerns, but we need additional information for troubleshooting. Internal tests were OK, this is why moderators are clarifying some details to get the full picture. Please avoid such a combative tone.
