Hello, I have a problem. When printing a document .doc images are not printed. Only text is printed, and there is an empty space in place of the image. I searched for information on the Internet, but found nothing. Can you tell me how I can fix it?
OS version: windows 10 pro x64
App version: ONLYOFFICE Desktop Editors 7.5.1.23 (x64 exe)
Downloaded from: ONLYOFFICE website
Hey @Gennadiy 
Can I ask you to attach file to confirm the issue?
I havenât encountered this issue before. I need the file to investigate.
I have a similar problem, all of my images are not printing. Here is my file, the bottle on page 1 does not print. I can send you the file. It wonât let me upload it.
Tom
hi @tstraub
I have granted you privileges.
Gas Laws Packet #2 Chapter12.2 12-14-23 fixed typos.pdf (638.1 KB)
Copy of Gas Laws Packet #2 Chapter12.2 12-14-23 fixed typos.docx (411 KB)
Hi Today, I edited this word doc and when I printed it not all of the pictures printed. For example, the Nalgene Bottle on page 1 did not print. Here are my files.
Gas Laws Packet #2 Chapter12.2 12-14-23 fixed typos.pdf (638.1 KB)
Copy of Gas Laws Packet #2 Chapter12.2 12-14-23 fixed typos.docx (411 KB)
Thank you for providing the files! 
Please clarify additional information:
- Should we test it on a .docx file?
- Does the PDF file also encounter printing issues?
- OS version
- ONLYOFFICE App version
- Printer model
- How are the printers connected, via USB or as a network device?
- If possible, confirm the print driver being used.
We truly appreciate you taking the time to document issues and provide descriptions. Thank you very much! 
Hi, i have same problem.
PDF print OK, but Onnly office without images
OS Windows 11 Edu
Xerox Versalink C7025
print
8 / 5 000
over the network
Xerox print aplication - auto install from windows store
Hello @Peter
If you donât mind, I will join this thread as well.
Please clarify version of Desktop Editors and provide us with a test file where we can reproduce the situation.
Additionally, please check if the issue persists in the âPrint to PDFâ scenario.
i have tried: two computers/notebooks Windows 11 Education, two printers: xerox c7100, c7025, printing over network,
version: ONLYOFFICE Desktop Editors, verzia 8.1.1.27 (x64 exe), images are not printed or printed poorly
Printing PDF is OK
I am sending a picture in the attachment, on the left a print via PDF, on the right a print via Onlyoffice Dokument
Hello @Peter
Is the situation related to any files? or specific ones? Please provide us with a test file.
I have sended via e-mail
because in this forum warning for me âNew user cannot upload attachmentâ
I uploaded in Google Drive
PDF printing is OK, or via Libbre Office Writer
Hello @Peter
Thank you for the file, we are checking the situation.
Dear @Peter
Weâre trying to reproduce the situation, but no luck so far. We need additional information form your side:
- he exact printer model and its firmware version;
- the printer driver version;
- the exact version of the Desktop Editor and the guide that you used for the installation.
HI,
driver: Xerox VersaLink C7125 Color MFP PCL6
Version: 5.979.3.0N 2023.12.14
Software/firmware: Current Version: 69.14.1
Pro Windows 11 / 10 / 8.1 / 8 / 7 x64 - EXE VERSION
Hey @Peter
Thank you for the information youâve provided!
- Could you please confirm the exact version of the OnlyOffice Desktop (EXE)?
Sometimes the version might not have been updated, and this could help us narrow down the issue.
@Peter 
Thank you for providing the information about your printer and the ONLYOFFICE version.
We recommend updating your printer firmware to the latest version (69.24.11) and testing the issue again after the update.
If the problem persists, could you please record a video showing the entire process from opening the document in our editor to sending it to the printer? Please include the print settings as well, so we can capture any additional details needed to reproduce the issue on our end.
Additionally, if you have other files where the issue occurs, please send them along as well. We werenât able to reproduce the problem with the file you previously provided.
Looking forward to your response!
Hi, Nikolas,
I send videos
The firmware on the printer Xerox c7025 is up-to-date, see the video
firmware update -
printing images with OnlyOffice
I should also record a video from other programs, e.g. MS Office, LibreOffice, OpenOffice, Foxit, mspaint, google Chrome, Firefox, Opera, Vivaldi,
where printing images works?
Thanks.
Have a nice day
Hi @Peter
Thank you for the videos and the information youâve provided!
Iâve forwarded everything to our team for further investigation. As soon as we have any updates or if we need additional details, Iâll let you know.