Problem with printing images

Desktop editors
1

Hello, I have a problem. When printing a document .doc images are not printed. Only text is printed, and there is an empty space in place of the image. I searched for information on the Internet, but found nothing. Can you tell me how I can fix it?
OS version: windows 10 pro x64
App version: ONLYOFFICE Desktop Editors 7.5.1.23 (x64 exe)
Downloaded from: ONLYOFFICE website

2

Hey @Gennadiy :handshake:

Can I ask you to attach file to confirm the issue?
I haven’t encountered this issue before. I need the file to investigate.

3

I have a similar problem, all of my images are not printing. Here is my file, the bottle on page 1 does not print. I can send you the file. It won’t let me upload it.

Tom

4

hi @tstraub
I have granted you privileges. :handshake:

5

Gas Laws Packet #2 Chapter12.2 12-14-23 fixed typos.pdf (638.1 KB)
Copy of Gas Laws Packet #2 Chapter12.2 12-14-23 fixed typos.docx (411 KB)

Hi Today, I edited this word doc and when I printed it not all of the pictures printed. For example, the Nalgene Bottle on page 1 did not print. Here are my files.
Gas Laws Packet #2 Chapter12.2 12-14-23 fixed typos.pdf (638.1 KB)
Copy of Gas Laws Packet #2 Chapter12.2 12-14-23 fixed typos.docx (411 KB)

6

Thank you for providing the files! :saluting_face:

Please clarify additional information:

  1. Should we test it on a .docx file?
  2. Does the PDF file also encounter printing issues?
  3. OS version
  4. ONLYOFFICE App version
  5. Printer model
  6. How are the printers connected, via USB or as a network device?
  7. If possible, confirm the print driver being used.
7

We truly appreciate you taking the time to document issues and provide descriptions. Thank you very much! :blush:

8

Hi, i have same problem.
PDF print OK, but Onnly office without images
OS Windows 11 Edu
Xerox Versalink C7025
print
8 / 5 000
over the network
Xerox print aplication - auto install from windows store

9

Hello @Peter
If you don’t mind, I will join this thread as well.
Please clarify version of Desktop Editors and provide us with a test file where we can reproduce the situation.
Additionally, please check if the issue persists in the ‘Print to PDF’ scenario.

10

i have tried: two computers/notebooks Windows 11 Education, two printers: xerox c7100, c7025, printing over network,

version: ONLYOFFICE Desktop Editors, verzia 8.1.1.27 (x64 exe), images are not printed or printed poorly

Printing PDF is OK

I am sending a picture in the attachment, on the left a print via PDF, on the right a print via Onlyoffice Dokument

IMG_20240903_074204981
IMG_20240903_0742049811920×1281 117 KB