Problem with printing images

Desktop editors
24

Could you please share an example of the file where the printing issue occurs in ONLYOFFICE?
This allows us to better understand and address the problem.

25

Hi, Nikolas, here is it

1 Like
26

Thank u so much :heart_hands:

27

Hey @Peter :slight_smile:

Would like to provide a few updates and suggestions to help resolve the problem.

  1. Firmware Update
    It appears that your current firmware version (57.66.91) is a bit outdated. The latest available version is 57.75.21, released on 09/27/2024. I recommend updating your printer’s firmware to this version to ensure you have the latest fixes and improvements.
    You can download the updated firmware directly from this link under “VersaLink C7020/C7025/C7030 Service Pack (PL7-R16).”

  2. Print Settings Adjustment
    In the Xerox print settings, under the section “Černobílá Xerox” (Black and White Print), I recommend selecting Zapnuto (enabled), instead of Vypnuto (Použít barvu dokumentu) (disabled, use document’s color). This will force the document to print in black and white, which could help if the issue is related to color settings.

  3. Clarification Request
    Could you please confirm whether the issue occurs with all files containing images or only with this specific image? This will help us better understand the scope of the problem.

If possible, please attach the document that’s causing trouble as a separate file. This will help avoid any conversion issues (e.g., with Google Docs), and we’ll be able to analyze it more effectively.
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