OnlyOffice community - 502 error bad gateway

Docs
1

Hi
I installed OnlyOffice Community Document Server on Windows 10. When i try to run example i console log i get error

socket.io.min.js:6 GET http://localhost:1725/7.4.1-36/doc/__1new.docx1695889964353/c/?EIO=4&transport=polling&t=OhRICFA 502 (Bad Gateway)

socket.io.min.js:6 GET http://localhost:1725/7.4.1-36/doc/__1new.docx1695889964353/c/?EIO=4&transport=polling&t=OhRIF3p 502 (Bad Gateway)

My address is http://localhost:1725 , not http://localhost:1725/7.4.1-36 .
I don’t have folder 7.4.1-36 in my onlyoffice.

Where is the problem. What should i do?

2

Hello @Michal

Please note that Document Server is not supposed to be installed on regular editions of Windows. See minimal system requirements from installation guide:

System requirements:
OS: 64-bit Windows Server 2012 or higher

3

I installed only office on Windows Server 2022 Standard x64 and i have the same error.

obraz
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Mayby my configuration is wrong. My browser address is http:/localhost:1725 but in console logs adres is http:/localhost:1725/7.4.1-36/ . I don’t now why?

4

Please share link to the guide that you’ve followed to install Document Server.

It is Document Server service working.

Also check if all necessary ports are opened on your machine:
https://helpcenter.onlyoffice.com/installation/docs-community-open-ports.aspx

5

Yes. Service is working. Dziala mean Running
obraz
I check necessery ports and i don’t see port 8000 for DocService in LISTEN state.
To checked ports i use netstat -aon command. Firewall is off so port should by work fine.

6

Please additionally check if Redis and PostgreSQL services are up and running.
Also, please archive and share all logs of Document Server for analysis. For Widows they are located in C:\Program Files\ONLYOFFICE\DocumentServer\Log\.

7

Now its work. I had to reinstall postgress. But i have another problem. Example document is loading incessantly.

obraz
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I don’ get no logs in log folder and console.

8

Hello @Michal
I will step into this thread too.

Please point us to the guide that you used for the installation. Additionally, please double-check this path and collect whole Document server logs folder: Program Files\ONLYOFFICE\DocumentServer\log

I don’ get no logs in log folder and console.

Have you checked Console and Network tabs? If haven’t, please show us if there are any error entries.

9

Here is screenshots from Consol. Logs on serwer are empty (0kB) .

obraz
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obraz
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Communication with Postgress (ver 16) is correct i think. I have data in onlyoffice tables.

10

Please provide a link to the guide that you’ve followed to install ONLYOFFICE Docs.

11

Hi

https://helpcenter.onlyoffice.com/installation/docs-enterprise-install-windows.aspx

12

As I can see, you have used guide for Enterprise Edition. If you have an active license, I’d recommend contacting us via Zendesk platform to get prompt replies:
https://onlyofficesupport.zendesk.com/

Otherwise, please make sure to follow the guidelines for Community Edition installation on Windows from our Help Center:
https://helpcenter.onlyoffice.com/installation/docs-community-install-windows.aspx

13

Hi

I uninstall and install all applications and set configurations from Installing ONLYOFFICE Docs for Windows on a local server - ONLYOFFICE. Download onlyoffice community from Installing ONLYOFFICE Docs for Windows on a local server - ONLYOFFICE for Windows Server. Unfortunatly is nothin changed. Example document is loading incessantly.

14

After loading to RabbitMQ in connection tab i see connections in blocking state when i try load document in only office.

obraz
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could this make a difference?

15

Mayby this is a reason why it dosn’t work? If it is true How could i unblocking connections?

16

Did you check ports? I’ve mentioned the list of required ports for Document Server here:

In general, provide logs of Document Server for possible hints on the issue, they are located in C:\Program Files\ONLYOFFICE\DocumentServer\Log\.

17

Hi
Yes i check ports . Attachments contains list of ports and tasks.
ports.odt (34.9 KB)
tasks.ods (21.6 KB)

Logs are empty. Screenshots in attachments.

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Still i have loading document incessantly.

loading
loading1050×589 19.1 KB

18

Please archive mentioned directory. Those subfolders contain necessary log files for analysis.

UPD: was there any errors during or after the process of installation?

19

Hi
I dont’ have any errors during the installation process. I attach Log archive (you have to change odt extension to 7z extension . The forum does not allow attaching zip ,tar, 7z files).

After run first docx document (archive LogAfterFirstRunNewDocument.zip) in LOG/docservice/out.log i got :

[2024-04-02T08:38:37.699] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting…
[2024-04-02T08:38:37.704] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. File system | Node.js v21.7.1 Documentation
[2024-04-02T08:38:39.477] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-windows mode. Version: 8.0.1. Build: 31

and in LOG/converter/out.log :

[2024-04-02T08:38:41.082] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 4; availableParallelism: undefined
[2024-04-02T08:38:41.085] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-04-02T08:38:41.095] [WARN] [localhost] [docId] [userId] nodeJS - worker 6396 started.
[2024-04-02T08:38:41.105] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 4; availableParallelism: undefined
[2024-04-02T08:38:41.105] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers

LogAfterFirstRunNewDocument_.odt (681 Bytes)
LogAfterInstalation.odt (674 Bytes)
LogArchive.odt (3.3 KB)

20

Mayby my OS is incorrect. I using Windows Server 2022 Standard Evaluation x64 21H2