OnlyOffice community - 502 error bad gateway

Docs
1

Hi
I installed OnlyOffice Community Document Server on Windows 10. When i try to run example i console log i get error

socket.io.min.js:6 GET http://localhost:1725/7.4.1-36/doc/__1new.docx1695889964353/c/?EIO=4&transport=polling&t=OhRICFA 502 (Bad Gateway)

socket.io.min.js:6 GET http://localhost:1725/7.4.1-36/doc/__1new.docx1695889964353/c/?EIO=4&transport=polling&t=OhRIF3p 502 (Bad Gateway)

My address is http://localhost:1725 , not http://localhost:1725/7.4.1-36 .
I don’t have folder 7.4.1-36 in my onlyoffice.

Where is the problem. What should i do?

2

Hello @Michal

Please note that Document Server is not supposed to be installed on regular editions of Windows. See minimal system requirements from installation guide:

System requirements:
OS: 64-bit Windows Server 2012 or higher

3

I installed only office on Windows Server 2022 Standard x64 and i have the same error.

obraz
obraz1361×551 25.6 KB

Mayby my configuration is wrong. My browser address is http:/localhost:1725 but in console logs adres is http:/localhost:1725/7.4.1-36/ . I don’t now why?

4

Please share link to the guide that you’ve followed to install Document Server.

It is Document Server service working.

Also check if all necessary ports are opened on your machine:
https://helpcenter.onlyoffice.com/installation/docs-community-open-ports.aspx

5

Yes. Service is working. Dziala mean Running
obraz
I check necessery ports and i don’t see port 8000 for DocService in LISTEN state.
To checked ports i use netstat -aon command. Firewall is off so port should by work fine.

6

Please additionally check if Redis and PostgreSQL services are up and running.
Also, please archive and share all logs of Document Server for analysis. For Widows they are located in C:\Program Files\ONLYOFFICE\DocumentServer\Log\.