You are trying to perform an action you do not have rights for. Please contact your Document Server administrator. Press "Ok" to return to document list

[Constantine]

Eventually database was not created. In this case you need to create one according to the mentioned steps of installation installation guide:

sudo -i -u postgres psql -c "CREATE USER onlyoffice WITH PASSWORD 'onlyoffice';"
sudo -i -u postgres psql -c "CREATE DATABASE onlyoffice OWNER onlyoffice;"

Use these commands to create database, then restart Document Server services with systemctl restart ds-* and check situation again.

[fkeles]

ERROR: role “onlyoffice” already exists
ERROR: database “onlyoffice” already exists
As output

                                        List of databases

Name | Owner | Encoding | Locale Provider | Collate | Ctype | ICU Locale | ICU Rules | Access privileges
------±------±---------±----------------±--------±------±-----------±----------±------------------
(0 rows)

[fkeles]

When I used 1\ as the command I got the output

[Constantine]

Thanks. Lets check if needed tables are there:

1. Connect to PostgreSQL with earlier mentioned commands:

@Constantine

• Login as postgres user with command sudo --login --user=postgres;
• Connect to PostgreSQL with psql -U postgres;

2. Connect to onlyoffice database with \c onlyoffice;
3. Show all tables with \dt.

Share an output after that. You should see 2 tables inside the database and their owner must be onlyoffice.

[fkeles]

Hello,
The final output is as below \dt .

[Constantine]

Is it the content of onlyoffice database? Please make sure to run those commands as they are listed. If it is really content of onlyoffice database then it makes sense that Document Server cannot operate.

To drop the database you can use following command from host (without starting interactive session):

sudo -i -u postgres psql -c "DROP DATABASE onlyoffice WITH (FORCE);"

Please prepare server backup or snapshot before running this command to have possibility to rollback server to its previous state if this database somehow contains important info.

After dropping database, please re-create it with:

@Constantine

sudo -i -u postgres psql -c "CREATE USER onlyoffice WITH PASSWORD 'onlyoffice';"
sudo -i -u postgres psql -c "CREATE DATABASE onlyoffice OWNER onlyoffice;"

After that restart Document Server services with systemctl restart ds-* and check the situation again.

[fkeles]

Even though I did it again, the result was
(You are trying to perform an action you do not have rights for.Please contact your Document Server administrator)

[Constantine]

Can you show a screenshot that also demonstrates steps you’ve performed? It is not quite clear how you received such output.

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By the way, you can try running installation of Document Server with provided script:
https://helpcenter.onlyoffice.com/installation/docs-community-install-script.aspx

To run installation with DEB packages instead of Docker pay attention to last block:

You will be prompted to select the way you want to install ONLYOFFICE Docs. Type N and press Enter to install ONLYOFFICE Docs from DEB/RPM packages.

If you decide to attempt running a installation script, make sure to remove old package of Document Server.

[fkeles]

Hello,
There are 2 tables in the database as below

[Constantine]

Please check if the error in the interface returns now.

[fkeles]

Error persists

[Constantine]

That is another error. Please share fresh logs now to check out.

[fkeles]

Lifebox Transfer: Upload File! Send and Share Large Files

[Constantine]

Please set up rejectUnauthorized parameter in default.json config from directory /etc/onlyoffice/documentserver/ to false, restart Document Server services with systemctl restart ds-* and check the situation.

If any error occurs, please provide fresh logs and local.json config for analysis.

[fkeles]

Hello Constantine,
I saw the same problem in a different article and ran this command (bash documentserver-update-securelink.sh)
The problem has been solved, thank you for your support.

[fkeles]

Hello, how can I fix this error?
The document security token was not generated correctly.

[Constantine]

Please find description of this error here:

Troubleshooting - ONLYOFFICE Api Documentation

Are you integrating Document Server with another app or it is prompted in the integrated test example of Document Server? In general, this error appears when incorrect JWT credentials are used between Document Server and application it is integrated with. You can find secret and header of JWT in local.json config of Document Server in token section.

[fkeles]

I want to integrate it to another server. I don’t fully understand what I should do here.

[Constantine]

Please note that this is completely another topic from the original one of this post. Consider creating separate post with description of the application you want integrate Document Server with, i.e. specify if this application is from the list of ready-to-go solutions or with your own storage application and what problems do you experience.

By the way, recently I have posted a reply with information about integration of Document Server with personal storage application, you might want to check it out:

Integrating ONLYOFFICE Document Server for Local Document Editing in an offline Web Applications

Hello @Badis First of all, please note that newer version of ONLYOFFICE Docs (Document Server) is available, I’d recommend updating it. As for the integration: you should start from getting better understanding of how Document Server works by checking out Basic concepts and How it works sections of our API. Additionally, you can download and install test example to preliminary integrate your Document Server with it to check out all aspects of integration that you can use for further integrati…

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I believe original issue was resolved so I will close this post as solved. Feel free to contact me via PM if I’m mistaken.