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What should I do, seek help

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Hello @oucnetpost

Please provide more information about the case in general:

  • version of Document Server;
  • installation type of Document Server (Docker, DEB/RPM packages, exe);
  • host server OS and its version;
  • a link to the guide that you’ve followed to install Document Server;
  • whether you did any changes to the configs or not (if yes, then which).