Sleep/wake-up - OO closes without any information & file are not save

arcqus · 4 November 2023 10:41

Hi
Here is again a behaviour linked to sleep/wake-up that will be tricky to analyse (if only possible).
This morning, I used OO then put my computer in “standby” (I don’t lnow the exact English translation).
2 hours later, I woke it up and noticed that the 3 or 4 OO files that were opened before weren’t anymore (no OO window left opened).
The last changes that I made are lost when I open again the files.
This is not the first time it happens but up to know I was not sure that it was not me having closed the file.
I don’t think it’s new with OO 7.5, but it was not happening 3 months ago.
I check the console, but it is empty.
So, is there a way to find some traces of the crash in Windows logs ?
Is there a way to keep the console’s traces from one session to the next ?

Note: in the meantime, not other app closed (thunderbird, joplin,…).

Thanks.

Nikolas · 8 November 2023 13:33

@arcqus
This is happening again. We need to investigate

Have you checked tab Recent files > Recover files ?

Do the other programs remain open after waking up from sleep/suspend?

arcqus · 12 November 2023 14:18

Hi

Yes, this time I remembered
The file I lost was a new one, not saved yet, and I opened all the docx recent files but could not find it.

Yep, the other programs are still up and running.

Nikolas · 13 November 2023 12:21

Hmm, I’ve never seen this behavior before. In case of any issues, all changes to the file are saved on disk and located in the recover folder.

C:\Users\YOUR Name\AppData\Local\ONLYOFFICE\DesktopEditors\data\recover\

Did this entire situation happen with an external monitor, or were you using just the laptop?
Did you manually put the laptop to sleep?
How much RAM does your laptop have?

arcqus · 18 November 2023 10:23

Hi Nikolas !

I have to remember this !

On both I assume.

Yes, I alway use the menu and very rarely close the laptop’s screen.

16Go so I assume it is not the cause of the issue.

Nikolas · 22 November 2023 09:17

@arcqus

Thank you for the information, we are already trying to reproduce the issue.

Nikolas · 28 November 2023 13:23

hi @arcqus

Has this behavior been recurring throughout this period?

arcqus · 29 November 2023 09:22

Hi
I woke up my computer 1 minute ago, and it has been very interesting!
Yesterday, I was working on my laptop plugged on a video projector (duplicate-screen mode).
I had a docx file opened.
I put it in deep-sleep mode.
Today, I wake it up, log in.
OO is opened, the file is before my eyes for let’s say 2 seconds and then OO closes.

I decided to go check the windows event log tool (I don’t know its name in english) but I access it via a right click on the start menu :

First I found nothing, then, I found this:

2 lines are related to OO:
The first line contains this:

Détecteur d'erreurs 1812889393556580458, type 5
Nom d’événement : BEX64
Réponse : Non disponible
ID de CAB : 0

Signature du problème : 
P1 : editors.exe
P2 : 7.5.1.23
P3 : 6546f18b
P4 : ucrtbase.dll
P5 : 10.0.22621.2506
P6 : 097c794c
P7 : 000000000007f61e
P8 : c0000409
P9 : 0000000000000007
P10 : 

Fichiers joints :
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b58f9b1e-8657-4cf9-9ac1-4d5f8acc8396.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5c8f45f5-14bf-465c-a386-6856e5c2aaff.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.18618444-32c8-4d24-8558-4e0b1b1ce354.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4951384f-8bc8-43ff-a8e9-3e622369b0fb.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e4cd13e9-9edb-44af-a6c1-4b0ccbe8c4ab.tmp.xml

Ces fichiers sont peut-être disponibles ici :
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_editors.exe_a54b64ae90338a54234399b26afde5cf53a9ec_cc8a5f02_b8496d7a-4746-4dab-a6f5-9b9600073abd

Symbole d’analyse : 
Nouvelle recherche de la solution : 0
ID de rapport : 9436173a-1382-4344-8c88-72330ea06036
Statut du rapport : 268435456
Récipient avec hachage : f151abc52eecefa46928ad4c6003686a
GUID CAB :0

The second (error line) contains this information:

Nom de l’application défaillante editors.exe, version : 7.5.1.23, horodatage : 0x6546f18b
Nom du module défaillant : ucrtbase.dll, version : 10.0.22621.2506, horodatage : 0x097c794c
Code d’exception : 0xc0000409
Décalage d’erreur : 0x000000000007f61e
ID du processus défaillant : 0x0x5CF0
Heure de début de l’application défaillante : 0x0x1DA204CF4EECA0A
Chemin d’accès de l’application défaillante : C:\Program Files\ONLYOFFICE\DesktopEditors\editors.exe
Chemin d’accès du module défaillant: C:\Windows\System32\ucrtbase.dll
ID de rapport : 9436173a-1382-4344-8c88-72330ea06036
Nom complet du package défaillant : 
ID de l’application relative au package défaillant :

I was able to access one of the referenced file in the list : report.wer.
It’s content is this:

Version=1
EventType=BEX64
EventTime=133457181929984419
ReportType=2
Consent=1
UploadTime=133457181938226926
ReportStatus=268435456
ReportIdentifier=b8496d7a-4746-4dab-a6f5-9b9600073abd
IntegratorReportIdentifier=9436173a-1382-4344-8c88-72330ea06036
Wow64Host=34404
NsAppName=editors.exe
OriginalFilename=documenteditor.exe
AppSessionGuid=00005cf0-0001-004e-0aca-eef44c20da01
TargetAppId=W:0006a03919b27935358bdacfc7f8bcf2f3f600000904!000040456c440a8e5d392c8b2ee3952f877b0d45e5ec!editors.exe
TargetAppVer=2023//11//05:01:36:11!177631!editors.exe
BootId=4294967295
TargetAsId=41538
UserImpactVector=808452912
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=f151abc52eecefa46928ad4c6003686a
Response.BucketTable=5
Response.LegacyBucketId=1812889393556580458
Response.type=4
Sig[0].Name=Nom de l’application
Sig[0].Value=editors.exe
Sig[1].Name=Version de l’application
Sig[1].Value=7.5.1.23
Sig[2].Name=Horodatage de l’application
Sig[2].Value=6546f18b
Sig[3].Name=Nom du module défaillant
Sig[3].Value=ucrtbase.dll
Sig[4].Name=Version du module défaillant
Sig[4].Value=10.0.22621.2506
Sig[5].Name=Horodateur du module défaillant
Sig[5].Value=097c794c
Sig[6].Name=Décalage de l’exception
Sig[6].Value=000000000007f61e
Sig[7].Name=Code de l’exception
Sig[7].Value=c0000409
Sig[8].Name=Données d’exception
Sig[8].Value=0000000000000007
DynamicSig[1].Name=Version du système
DynamicSig[1].Value=10.0.22621.2.0.0.768.101
DynamicSig[2].Name=Identificateur de paramètres régionaux
DynamicSig[2].Value=1036
DynamicSig[22].Name=Information supplémentaire n° 1
DynamicSig[22].Value=75c4
DynamicSig[23].Name=Information supplémentaire n° 2
DynamicSig[23].Value=75c43d9800d50031aaf5bad1da8251e1
DynamicSig[24].Name=Information supplémentaire n° 3
DynamicSig[24].Value=1e99
DynamicSig[25].Name=Information supplémentaire n° 4
DynamicSig[25].Value=1e990ef06bbddf9b291840bf6ba36160
UI[2]=C:\Program Files\ONLYOFFICE\DesktopEditors\editors.exe
LoadedModule[0]=C:\Program Files\ONLYOFFICE\DesktopEditors\editors.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\WS2_32.dll
LoadedModule[5]=C:\Windows\System32\RPCRT4.dll
LoadedModule[6]=C:\Windows\System32\GDI32.dll
LoadedModule[7]=C:\Windows\System32\win32u.dll
LoadedModule[8]=C:\Windows\System32\gdi32full.dll
LoadedModule[9]=C:\Windows\System32\msvcp_win.dll
LoadedModule[10]=C:\Windows\System32\ucrtbase.dll
LoadedModule[11]=C:\Windows\System32\USER32.dll
LoadedModule[12]=C:\Windows\System32\COMDLG32.dll
LoadedModule[13]=C:\Windows\System32\combase.dll
LoadedModule[14]=C:\Windows\System32\shcore.dll
LoadedModule[15]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[16]=C:\Windows\System32\msvcrt.dll
LoadedModule[17]=C:\Windows\System32\SHELL32.dll
LoadedModule[18]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[19]=C:\Windows\System32\sechost.dll
LoadedModule[20]=C:\Windows\System32\ole32.dll
LoadedModule[21]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[22]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22621.2506_none_270c5ae97388e100\COMCTL32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[24]=C:\Program Files\ONLYOFFICE\DesktopEditors\qtascdocumentscore.dll
LoadedModule[25]=C:\Program Files\ONLYOFFICE\DesktopEditors\converter\kernel.dll
LoadedModule[26]=C:\Program Files\ONLYOFFICE\DesktopEditors\Qt5PrintSupport.dll
LoadedModule[27]=C:\Program Files\ONLYOFFICE\DesktopEditors\Qt5Widgets.dll
LoadedModule[28]=C:\Program Files\ONLYOFFICE\DesktopEditors\Qt5Gui.dll
LoadedModule[29]=C:\Program Files\ONLYOFFICE\DesktopEditors\Qt5Core.dll
LoadedModule[30]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[31]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[32]=C:\Windows\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[33]=C:\Program Files\ONLYOFFICE\DesktopEditors\ascdocumentscore.dll
LoadedModule[34]=C:\Windows\System32\CRYPT32.dll
LoadedModule[35]=C:\Program Files\ONLYOFFICE\DesktopEditors\converter\graphics.dll
LoadedModule[36]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[37]=C:\Program Files\ONLYOFFICE\DesktopEditors\videoplayer.dll
LoadedModule[38]=C:\Program Files\ONLYOFFICE\DesktopEditors\Qt5Svg.dll
LoadedModule[39]=C:\Windows\SYSTEM32\MSVCP140_1.dll
LoadedModule[40]=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule[41]=C:\Windows\SYSTEM32\d3d11.dll
LoadedModule[42]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[43]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[44]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[45]=C:\Program Files\ONLYOFFICE\DesktopEditors\converter\UnicodeConverter.dll
LoadedModule[46]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[47]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[48]=C:\Program Files\ONLYOFFICE\DesktopEditors\converter\XpsFile.dll
LoadedModule[49]=C:\Program Files\ONLYOFFICE\DesktopEditors\converter\kernel_network.dll
LoadedModule[50]=C:\Program Files\ONLYOFFICE\DesktopEditors\converter\PdfFile.dll
LoadedModule[51]=C:\Program Files\ONLYOFFICE\DesktopEditors\converter\HtmlRenderer.dll
LoadedModule[52]=C:\Program Files\ONLYOFFICE\DesktopEditors\hunspell.dll
LoadedModule[53]=C:\Program Files\ONLYOFFICE\DesktopEditors\converter\DjVuFile.dll
LoadedModule[54]=C:\Program Files\ONLYOFFICE\DesktopEditors\libvlc.dll
LoadedModule[55]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[56]=C:\Program Files\ONLYOFFICE\DesktopEditors\ooxmlsignature.dll
LoadedModule[57]=C:\Windows\SYSTEM32\NETUTILS.DLL
LoadedModule[58]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[59]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[60]=C:\Windows\SYSTEM32\CRYPTUI.dll
LoadedModule[61]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[62]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
LoadedModule[63]=C:\Program Files\ONLYOFFICE\DesktopEditors\converter\icuuc58.dll
LoadedModule[64]=C:\Program Files\ONLYOFFICE\DesktopEditors\libcef.dll
LoadedModule[65]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[66]=C:\Windows\System32\WINTRUST.dll
LoadedModule[67]=C:\Windows\System32\IMM32.dll
LoadedModule[68]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[69]=C:\Windows\SYSTEM32\dbghelp.dll
LoadedModule[70]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[71]=C:\Windows\SYSTEM32\UIAutomationCore.DLL
LoadedModule[72]=C:\Windows\SYSTEM32\OLEACC.dll
LoadedModule[73]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[74]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[75]=C:\Windows\SYSTEM32\HID.DLL
LoadedModule[76]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[77]=C:\Windows\SYSTEM32\DWrite.dll
LoadedModule[78]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[79]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[80]=C:\Windows\SYSTEM32\d3d9.dll
LoadedModule[81]=C:\Windows\SYSTEM32\dxva2.dll
LoadedModule[82]=C:\Windows\SYSTEM32\wevtapi.dll
LoadedModule[83]=C:\Windows\SYSTEM32\credui.dll
LoadedModule[84]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[85]=C:\Windows\SYSTEM32\ESENT.dll
LoadedModule[86]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[87]=C:\Windows\SYSTEM32\dxcore.dll
LoadedModule[88]=C:\Program Files\ONLYOFFICE\DesktopEditors\libvlccore.dll
LoadedModule[89]=C:\Program Files\ONLYOFFICE\DesktopEditors\chrome_elf.dll
LoadedModule[90]=C:\Windows\SYSTEM32\DSROLE.DLL
LoadedModule[91]=C:\Windows\SYSTEM32\WKSCLI.DLL
LoadedModule[92]=C:\Windows\SYSTEM32\SAMCLI.DLL
LoadedModule[93]=C:\Windows\SYSTEM32\SSPICLI.DLL
LoadedModule[94]=C:\Program Files\ONLYOFFICE\DesktopEditors\converter\icudt58.dll
LoadedModule[95]=C:\Windows\SYSTEM32\MSASN1.dll
LoadedModule[96]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[97]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[98]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[99]=C:\Windows\system32\rsaenh.dll
LoadedModule[100]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[101]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[102]=C:\Program Files\ONLYOFFICE\DesktopEditors\platforms\qwindows.dll
LoadedModule[103]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[104]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[105]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[106]=C:\Windows\SYSTEM32\UMPDC.dll
LoadedModule[107]=C:\Program Files\ONLYOFFICE\DesktopEditors\styles\qwindowsvistastyle.dll
LoadedModule[108]=C:\Windows\System32\MSCTF.dll
LoadedModule[109]=C:\Windows\SYSTEM32\DPAPI.dll
LoadedModule[110]=C:\Windows\system32\nlansp_c.dll
LoadedModule[111]=C:\Windows\System32\NSI.dll
LoadedModule[112]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[113]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[114]=C:\Windows\System32\clbcatq.dll
LoadedModule[115]=C:\Windows\SYSTEM32\textinputframework.dll
LoadedModule[116]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[117]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[118]=C:\Windows\System32\MMDevApi.dll
LoadedModule[119]=C:\Windows\System32\DEVOBJ.dll
LoadedModule[120]=C:\Windows\System32\CFGMGR32.dll
LoadedModule[121]=C:\Windows\SYSTEM32\mscms.dll
LoadedModule[122]=C:\Windows\SYSTEM32\DSREG.DLL
LoadedModule[123]=C:\Windows\system32\mswsock.dll
LoadedModule[124]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[125]=C:\Program Files\ONLYOFFICE\DesktopEditors\printsupport\windowsprintersupport.dll
LoadedModule[126]=C:\Windows\SYSTEM32\directxdatabasehelper.dll
LoadedModule[127]=C:\Windows\system32\dataexchange.dll
LoadedModule[128]=C:\Windows\system32\twinapi.appcore.dll
LoadedModule[129]=C:\Program Files\ONLYOFFICE\DesktopEditors\imageformats\qico.dll
LoadedModule[130]=C:\Program Files\ONLYOFFICE\DesktopEditors\imageformats\qgif.dll
LoadedModule[131]=C:\Program Files\ONLYOFFICE\DesktopEditors\imageformats\qicns.dll
LoadedModule[132]=C:\Program Files\ONLYOFFICE\DesktopEditors\imageformats\qjpeg.dll
LoadedModule[133]=C:\Program Files\ONLYOFFICE\DesktopEditors\imageformats\qsvg.dll
LoadedModule[134]=C:\Program Files\ONLYOFFICE\DesktopEditors\imageformats\qtga.dll
LoadedModule[135]=C:\Program Files\ONLYOFFICE\DesktopEditors\imageformats\qtiff.dll
LoadedModule[136]=C:\Program Files\ONLYOFFICE\DesktopEditors\imageformats\qwbmp.dll
LoadedModule[137]=C:\Program Files\ONLYOFFICE\DesktopEditors\imageformats\qwebp.dll
LoadedModule[138]=C:\Program Files\ONLYOFFICE\DesktopEditors\iconengines\qsvgicon.dll
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LoadedModule[140]=C:\Windows\SYSTEM32\CoreUIComponents.dll
LoadedModule[141]=C:\Windows\SYSTEM32\atlthunk.dll
LoadedModule[142]=C:\Windows\SYSTEM32\WTDSENSOR.dll
LoadedModule[143]=C:\Windows\System32\rasadhlp.dll
LoadedModule[144]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
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LoadedModule[146]=C:\Windows\SYSTEM32\windows.staterepositorycore.dll
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LoadedModule[149]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[150]=C:\Windows\SYSTEM32\WindowsCodecs.dll
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LoadedModule[152]=C:\Windows\system32\IconCodecService.dll
LoadedModule[153]=C:\Windows\SYSTEM32\policymanager.dll
LoadedModule[154]=C:\Windows\SYSTEM32\windows.staterepositoryclient.dll
LoadedModule[155]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[156]=C:\Windows\system32\PhotoMetadataHandler.dll
LoadedModule[157]=C:\Windows\System32\MsSpellCheckingFacility.dll
LoadedModule[158]=C:\Windows\SYSTEM32\DUser.dll
LoadedModule[159]=C:\Windows\System32\DriverStore\FileRepository\prnms003.inf_amd64_1674732174842e1b\Amd64\PrintConfig.dll
LoadedModule[160]=C:\Windows\SYSTEM32\prntvpt.dll
LoadedModule[161]=C:\Windows\SYSTEM32\Print.PrintSupport.Source.dll
LoadedModule[162]=C:\Windows\System32\Windows.Devices.Enumeration.dll
LoadedModule[163]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[164]=C:\Windows\System32\NaturalLanguage6.dll
LoadedModule[165]=C:\Windows\System32\NLSData000c.dll
LoadedModule[166]=C:\Windows\System32\DevDispItemProvider.dll
LoadedModule[167]=C:\Windows\System32\msxml6.dll
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LoadedModule[180]=C:\Windows\system32\jscript.dll
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LoadedModule[185]=C:\Windows\system32\explorerframe.dll
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LoadedModule[187]=C:\Windows\SYSTEM32\globinputhost.dll
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LoadedModule[189]=C:\Windows\System32\Windows.FileExplorer.Common.dll
LoadedModule[190]=C:\Windows\system32\Windows.Storage.Search.dll
LoadedModule[191]=C:\Windows\system32\windowsudk.shellcommon.dll
LoadedModule[192]=C:\Windows\System32\Windows.UI.dll
LoadedModule[193]=C:\Windows\System32\Windows.UI.Immersive.dll
LoadedModule[194]=C:\Windows\System32\p9np.dll
LoadedModule[195]=C:\Windows\System32\drprov.dll
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LoadedModule[199]=C:\Windows\System32\twinapi.dll
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LoadedModule[201]=C:\Windows\SYSTEM32\LINKINFO.dll
LoadedModule[202]=C:\Windows\System32\dlnashext.dll
LoadedModule[203]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[204]=C:\Windows\System32\EhStorShell.dll
LoadedModule[205]=C:\Users\granj\AppData\Local\Microsoft\OneDrive\23.226.1031.0003\FileSyncShell64.dll
LoadedModule[206]=C:\Windows\System32\cldapi.dll
LoadedModule[207]=C:\Windows\SYSTEM32\ntshrui.dll
LoadedModule[208]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.22621.2506_none_57f74dcece1b5ace\gdiplus.dll
LoadedModule[209]=C:\Windows\system32\Ninput.dll
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State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
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OsInfo[33].Value=MD:283BAEF,ME:25762F0,ME:27B9BC4,FX:12AAB778,ME:28279A6
OsInfo[34].Key=fconid
OsInfo[34].Value=18299130,0,2,0;19193644,0,2,0;19193777,0,2,0;19194292,0,2,0;19195476,0,2,0;19638787,0,2,0;23531064,2,2,0;23562335,2,2,0;23563673,2,2,0;32862274,0,2,0;35681102,0,1,0;36803287,0,2,1;36803295,0,2,0;36803303,0,2,1;38859191,0,2,1;39263329,1,2,0;39281392,0,2,0;40025975,0,1,1;40616880,0,1,0;40883769,0,1,0;40981503,0,1,0;41135193,0,1,1;41137130,0,1,0;41342175,0,1,1;41655236,0,2,1;41772259,0,2,1;41799415,0,2,0;42052423,0,2,0;42105254,0,2,0;43133808,1,2,0;43203978,0,2,1;43572857,0,2,1;43772553,0,1,0;43844371,0,1,1;43978769,0,1,1;44325080,0,1,1;44521793,0,1,1;44552141,0,1,0;44776738,0,1,0;45113694,0,2,1;45185354,0,2,1;45976991,0,1,1;46251949,0,2,0;46551074,0,1,0;46557400,0,1,1;46619189,0,2,1
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
OsInfo[39].Key=featureupdatependingreboot
OsInfo[39].Value=0
FriendlyEventName=Fonctionnement arrêté
ConsentKey=BEX64
AppName=ONLYOFFICE Desktop Editors
AppPath=C:\Program Files\ONLYOFFICE\DesktopEditors\editors.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=EFFEAE80FE87ECE3EF11BC0AFC3774A5
MetadataHash=-1712802034

So

I’m happy because I at last have so “real” stuff to confirm what I see
I hope it is usefull for you to find the cause of the issue.

Now, the ball is on your side

Nikolas · 30 November 2023 11:02

Wow, that’s a compelling argument!
I’ve relayed the information. You’re awesome!