Thank you very much. Can you also share a sample PDF file with which you are experiencing the issue? Additionally, you’ve mentioned that the pretty much the same behavior occurs with every file, so it’d be nice to also have a sample DOCX file for tests too.
Thank you for your response. Unfortunately, I don’t have specific sample files to share, as this issue occurs consistently with all types of documents when printing directly from the OnlyOffice suite. It doesn’t seem to be related to any particular file type. Please let me know if there are alternative steps I could take to help troubleshoot this problem.
Alright, we will do some tests with random files. However, it’d be nice if you could share some samples.
I’ll let you know if we need more information from your side.
Can you also share following screenshot? Interested in a system printing dialog (after clicking print in the editor) > Preferences > Printing Preferences > Paper/Quality tab > Tray Selection section > Media.
I’d be also nice if you could share a picture of the message that appears on the printer itself when manual action is required.