Hey Constantine,
Sorry for late reply.
I ran
This is the dump of the logs from the document server:
==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2023-09-27T09:15:22.330] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2023-09-27T09:15:22.341] [WARN] [localhost] [docId] [userId] nodeJS - worker 7333 started.
[2023-09-27T09:15:22.344] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2023-09-27T09:15:38.470] [ERROR] [localhost] [conv_check_470244802_docx] [userId] nodeJS - error downloadFile:url=https://owncloud2.example.com/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.CbpqRTsIEeTKdzM17Ki-XFzfgKWt5_7gfSifKMMWPt8;attempt=1;code:undefined;connect:undefined Error: Error response: statusCode:403; headers:{"cache-control":"no-cache, no-store, must-revalidate","content-length":"27","content-security-policy":"frame-ancestors https//doc2.example.com https//office.example.com https//office.local.example.com https//owncloud2.example.com https//nextcloud2.example.com","content-type":"application/json; charset=utf-8","date":"Wed, 27 Sep 2023 09:15:26 GMT","expires":"Thu, 19 Nov 1981 08:52:00 GMT","pragma":"no-cache","referrer-policy":"strict-origin-when-cross-origin","server":"Apache","set-cookie":["oclhfffyi5d5=cr008m64sng8snmug7uqmdttdd; path=/; secure; HttpOnly; SameSite=Strict","oc_sessionPassphrase=OEjPgCy4c7e%2B8arsH13llEclBNxIjr%2Bo6vqWJoRdYiw6DRxGdEPeOSe5VmqRbh%2B3fq67kkAWQseQVUZlTVnLvIKwTo6qTjsCeGViDbzZ1kzpD3eY%2F6H9OrrXHmZN6LTL; expires=Wed, 27-Sep-2023 09:35:26 GMT; Max-Age=1200; path=/; secure; HttpOnly; SameSite=Strict"],"strict-transport-security":"max-age=31536000; includeSubDomains; preload","vary":"Accept-Encoding","x-content-type-options":"nosniff","x-download-options":"noopen","x-frame-options":"SAMEORIGIN","x-permitted-cross-domain-policies":"none","x-robots-tag":"none","x-xss-protection":"1; mode=block"};
at Request.fResponse (/snapshot/server/build/server/Common/sources/utils.js)
at Request.emit (events.js:400:28)
at Request.onRequestResponse (/snapshot/server/build/server/Common/node_modules/request/request.js:1059:10)
at ClientRequest.emit (events.js:400:28)
at HTTPParser.parserOnIncomingClient (_http_client.js:647:27)
at HTTPParser.parserOnHeadersComplete (_http_common.js:127:17)
at TLSSocket.socketOnData (_http_client.js:515:22)
at TLSSocket.emit (events.js:400:28)
at addChunk (internal/streams/readable.js:293:12)
at readableAddChunk (internal/streams/readable.js:267:9)
at TLSSocket.Readable.push (internal/streams/readable.js:206:10)
at TLSWrap.onStreamRead (internal/stream_base_commons.js:188:23)