For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem:
Hello there,
I am appreciating the Zotero plugin, however I am finding it quite buggy.
I initially installed OnlyOffice through the software manager, followed the installation guide but couldn’t get the latest Zotero plugin to work properly. Specifically, it gets stuck at loading whenever I try to insert an in-text citation. I uninstalled the flatpak and tried to use the AppImage file. Initially, I managed to get it to work, however it fell back to the same issue.
Probably we need additional information. Please try to run Desktop editors in debug mode: Running ONLYOFFICE Desktop Editors with parameters - ONLYOFFICE
This mode allows to open console on F1 button. Please reproduce the issue and send us screenshots from ‘Console’ and ‘Network’ tabs.
For flatpak installation, the debug mode enables with this command: flatpak run org.onlyoffice.desktopeditors --ascdesktop-support-debug-info
Thank you for the provided data, we are looking into it.
By the way, we found similar case on GitHub: https://github.com/ONLYOFFICE/onlyoffice.github.io/issues/199
Is this you? If so, please do not post the same request in different communication channels and let focus our work here (on the forum).
Hello,
Where did you get first screenshot? Console?
As far as I understand, you have reproduced the situation with our build of this plugin. I’m afraid we need additional information:
If it’s possible please record entire usage scenario (from the moment you start the Desktop Editor till the issue reproduces).
We need Zotero items list which you’re trying to use (the items which provoke the issue). Additionally, you can create timelimited key from your Zotero Web Library and send it to us. This way we’ll try to reproduce your scenario step-by-step.
I had a similar problem with zotero plugin freezing when trying to insert citation. Reinstalling the plugin didn’t help. I had to clear the cache in /home/user/.local/share/onlyoffice/desktopeditors/data/cache/Cache/Cache_Data/. After that it worked again.
Another problem is I can’t find all the citation styles in the list and I can’t read the style from external csl file, I have to switch to windows office zotero plugin for that.
Another problem is I can’t find all the citation styles in the list and I can’t read the style from external csl file, I have to switch to windows office zotero plugin for that.
If it’s possible, please describe the situation in detail. You can make screenshots and add description of desired scenario. We will check it out.
