您正在尝试执行您没有权限的操作。You are trying to perform an action you do not have rights for

[laowu]

OS：WINDOWS 2016 SERVER 和WIN10
Erlang（24.2）
RabbitMQ（3.9.12 ）
PostgreSQL数据库（12.9)
ONLYOFFICE Docs（V7.3）
正常安装完后通过iP地址访问后，打开任意文档都提示
You are trying to perform an action you do not have rights for.
Please contact your Document Server administrator.
Press “Ok” to return to document list.

log:
[2023-08-10T11:53:12.487] [ERROR] [localhost] [172.16.106.15new__2_.docx1691639591686] [uid-1] nodeJS - auth error: error: 关系 “task_result” 不存在
at Parser.parseErrorMessage (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:287:98)
at Parser.handlePacket (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:126:29)
at Parser.parse (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:39:38)
at Socket. (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\index.js:11:42)
at Socket.emit (events.js:400:28)
at addChunk (internal/streams/readable.js:293:12)
at readableAddChunk (internal/streams/readable.js:267:9)
at Socket.Readable.push (internal/streams/readable.js:206:10)
at TCP.onStreamRead (internal/stream_base_commons.js:188:23)

安装教程链接https://zhuanlan.zhihu.com/p/608314154?utm_id=0

[Alexandre]

Hello @laowu

安装教程链接https://zhuanlan.zhihu.com/p/608314154?utm_id=0

I believe we have to start with a right guideline. We always recommend to use our official well-tested guide. For Windows servers: Installing ONLYOFFICE Docs for Windows on a local server - ONLYOFFICE
Moreover, as far as I understand, your guide uses v.7.3 which is outdated. The latest version is v.7.4.1

Please try to re-install Document server on clean separate server and stick with mentioned guide. Please let us know the result

[laowu]

Follow the above steps to complete the installation, and the following error occurs

“# 502 Bad Gateway”

[laowu]

node_modules\dnscache\lib\index.js:125:28
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\cache.js:116:13
at RawTask.call (C:\snapshot\server\build\server\Common\node_modules\asap\asap.js:40:19)
at flush (C:\snapshot\server\build\server\Common\node_modules\asap\raw.js:50:29)
at processTicksAndRejections (internal/process/task_queues.js:77:11)
at runNextTicks (internal/process/task_queues.js:64:3)
at listOnTimeout (internal/timers.js:526:9)
at processTimers (internal/timers.js:500:7)
[2023-08-28T16:31:15.190] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ENOBUFS 127.0.0.1:5672 - Local (undefined:undefined)
at internalConnect (net.js:934:16)
at defaultTriggerAsyncIdScope (internal/async_hooks.js:452:18)
at emitLookup (net.js:1077:9)
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\index.js:125:28
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\cache.js:116:13
at RawTask.call (C:\snapshot\server\build\server\Common\node_modules\asap\asap.js:40:19)
at flush (C:\snapshot\server\build\server\Common\node_modules\asap\raw.js:50:29)
at processTicksAndRejections (internal/process/task_queues.js:77:11)
at runNextTicks (internal/process/task_queues.js:64:3)
at listOnTimeout (internal/timers.js:526:9)
at processTimers (internal/timers.js:500:7)
[2023-08-28T16:31:15.191] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ENOBUFS 127.0.0.1:5672 - Local (undefined:undefined)
at internalConnect (net.js:934:16)
at defaultTriggerAsyncIdScope (internal/async_hooks.js:452:18)
at emitLookup (net.js:1077:9)
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\index.js:125:28
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\cache.js:116:13
at RawTask.call (C:\snapshot\server\build\server\Common\node_modules\asap\asap.js:40:19)
at flush (C:\snapshot\server\build\server\Common\node_modules\asap\raw.js:50:29)
at processTicksAndRejections (internal/process/task_queues.js:77:11)
at runNextTicks (internal/process/task_queues.js:64:3)
at listOnTimeout (internal/timers.js:526:9)
at processTimers (internal/timers.js:500:7)
[2023-08-28T16:31:15.192] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ENOBUFS 127.0.0.1:5672 - Local (undefined:undefined)
at internalConnect (net.js:934:16)
at defaultTriggerAsyncIdScope (internal/async_hooks.js:452:18)
at emitLookup (net.js:1077:9)
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\index.js:125:28
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\cache.js:116:13
at RawTask.call (C:\snapshot\server\build\server\Common\node_modules\asap\asap.js:40:19)
at flush (C:\snapshot\server\build\server\Common\node_modules\asap\raw.js:50:29)
at processTicksAndRejections (internal/process/task_queues.js:77:11)
at runNextTicks (internal/process/task_queues.js:64:3)
at listOnTimeout (internal/timers.js:526:9)
at processTimers (internal/timers.js:500:7)
[2023-08-28T16:31:15.192] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ENOBUFS 127.0.0.1:5672 - Local (undefined:undefined)
at internalConnect (net.js:934:16)
at defaultTriggerAsyncIdScope (internal/async_hooks.js:452:18)
at emitLookup (net.js:1077:9)
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\index.js:125:28
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\cache.js:116:13
at RawTask.call (C:\snapshot\server\build\server\Common\node_modules\asap\asap.js:40:19)
at flush (C:\snapshot\server\build\server\Common\node_modules\asap\raw.js:50:29)
at processTicksAndRejections (internal/process/task_queues.js:77:11)
at runNextTicks (internal/process/task_queues.js:64:3)
at listOnTimeout (internal/timers.js:526:9)
at processTimers (internal/timers.js:500:7)
[2023-08-28T16:31:15.193] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ENOBUFS 127.0.0.1:5672 - Local (undefined:undefined)
at internalConnect (net.js:934:16)
at defaultTriggerAsyncIdScope (internal/async_hooks.js:452:18)
at emitLookup (net.js:1077:9)
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\index.js:125:28
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\cache.js:116:13
at RawTask.call (C:\snapshot\server\build\server\Common\node_modules\asap\asap.js:40:19)
at flush (C:\snapshot\server\build\server\Common\node_modules\asap\raw.js:50:29)
at processTicksAndRejections (internal/process/task_queues.js:77:11)
at runNextTicks (internal/process/task_queues.js:64:3)
at listOnTimeout (internal/timers.js:526:9)
at processTimers (internal/timers.js:500:7)
[2023-08-28T16:31:15.202] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ENOBUFS 127.0.0.1:5672 - Local (undefined:undefined)
at internalConnect (net.js:934:16)
at defaultTriggerAsyncIdScope (internal/async_hooks.js:452:18)
at emitLookup (net.js:1077:9)
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\index.js:125:28

[laowu]

The network is normal and can access the web page normally

[Alexandre]

Thank you for your update.
Please reproduce the issue and make a screenshot of the error itself (entire browser page). After that please provide us with whole Document server logs folder. It’s located here: Program Files\ONLYOFFICE\DocumentServer\log

[laowu]

Your installation documentation does not Erlang（24.2） RabbitMQ（3.9.12 ） PostgreSQL数据库（12.9） The installation and debugging steps of these software, so there is a problem of whether the installation is successful，Please provide more detailed installation tutorials, thank you

[Alexandre]

I’m not sure that I understand the situation right. The guide contains information about necessary dependencies: Installing ONLYOFFICE Docs for Windows on a local server - ONLYOFFICE

Please provide us with detailed information about the error which you faced (screenshots) and whole Document server logs folder.

[laowu]

The previous ones have been handled properly，Now there is a new problem that appears when I use the network disk to call

Is it a JWT issue? How can I close it？

[Alexandre]

Hello @laowu
I believe we have to take a look at Document server logs when the situation is reproduced. Please provide us with them, for Windows they are located here: Program Files (x86)\Ascensio System SIA\DocumentServer\Log

[laowu]

[2023-09-04T09:53:16.366] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting…
[2023-09-04T09:53:16.370] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. File system | Node.js v20.6.0 Documentation
[2023-09-04T09:53:16.777] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-windows mode. Version: 7.4.1. Build: 36
[2023-09-04T11:29:51.971] [WARN] [localhost] [701d1c434fe8eeba14d3] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T11:29:59.518] [WARN] [localhost] [c0daa705d89380330ca0] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T11:31:07.807] [WARN] [localhost] [ddc068b60ca741420e08] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T11:39:59.333] [WARN] [localhost] [2000ffaa1d0dc42d774a] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T11:41:58.192] [WARN] [localhost] [6e439c2b1853149aa315] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T11:58:52.481] [WARN] [localhost] [41d4ab5ab0d9d1e08443] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T11:58:57.774] [WARN] [localhost] [30bfb6bc4543ca3f6e30] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T12:58:01.011] [WARN] [localhost] [172.16.106.15new__1_.docx11693798802072] [uid-1] nodeJS - error description: errorId = Update Version error
[2023-09-04T14:15:04.023] [WARN] [localhost] [172.16.106.15new__1_.docx11693798802072] [userId] nodeJS - checkJwt error: name = TokenExpiredError message = jwt expired token = eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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_ZmlsZU5hbWU9bmV3JTIwKDEpLmRvY3gmdXNlcmFkZHJlc3M9MTcyLjE2LjEwNi4xNSJ9LCJkb2N1bWVudFR5cGUiOiJ3b3JkIiwiZWRpdG9yQ29uZmlnIjp7ImFjdGlvbkxpbmsiOm51bGwsImNhbGxiYWNrVXJsIjoiaHR0cDovLzE3Mi4xNi4yMDAuODM6MTIzNC9leGFtcGxlL3RyYWNrP2ZpbGVuYW1lPW5ldyUyMCgxKS5kb2N4JnVzZXJhZGRyZXNzPTE3Mi4xNi4xMDYuMTUiLCJjb0VkaXRpbmciOm51bGwsImNyZWF0ZVVybCI6Imh0dHA6Ly8xNzIuMTYuMjAwLjgzOjEyMzQvZXhhbXBsZS9lZGl0b3I_ZmlsZUV4dD1kb2N4JnVzZXJpZD11aWQtMSZ0eXBlPWRlc2t0b3AmbGFuZz1lbiIsImN1c3RvbWl6YXRpb24iOnsiYWJvdXQiOnRydWUsImNvbW1lbnRzIjp0cnVlLCJmZWVkYmFjayI6dHJ1ZSwiZm9yY2VzYXZlIjpmYWxzZSwiZ29iYWNrIjp7InVybCI6Imh0dHA6Ly8xNzIuMTYuMjAwLjgzOjEyMzQvZXhhbXBsZS8ifSwic3VibWl0Rm9ybSI6ZmFsc2V9LCJlbWJlZGRlZCI6eyJlbWJlZFVybCI6Imh0dHA6Ly8xNzIuMTYuMjAwLjgzOjEyMzQvZXhhbXBsZS9kb3dubG9hZD9maWxlTmFtZT1uZXclMjAoMSkuZG9jeCIsInNhdmVVcmwiOiJodHRwOi8vMTcyLjE2LjIwMC44MzoxMjM0L2V4YW1wbGUvZG93bmxvYWQ_ZmlsZU5hbWU9bmV3JTIwKDEpLmRvY3giLCJzaGFyZVVybCI6Imh0dHA6Ly8xNzIuMTYuMjAwLjgzOjEyMzQvZXhhbXBsZS9kb3dubG9hZD9maWxlTmFtZT1uZXclMjAoMSkuZG9jeCIsInRvb2xiYXJEb2NrZWQiOiJ0b3AifSwiZmlsZUNob2ljZVVybCI6IiIsImxhbmciOiJlbiIsIm1vZGUiOiJlZGl0IiwicGx1Z2lucyI6eyJwbHVnaW5zRGF0YSI6W119LCJ0ZW1wbGF0ZXMiOlt7ImltYWdlIjoiIiwidGl0bGUiOiJCbGFuayIsInVybCI6Imh0dHA6Ly8xNzIuMTYuMjAwLjgzOjEyMzQvZXhhbXBsZS9lZGl0b3I_ZmlsZUV4dD1kb2N4JnVzZXJpZD11aWQtMSZ0eXBlPWRlc2t0b3AmbGFuZz1lbiJ9LHsiaW1hZ2UiOiJodHRwOi8vMTcyLjE2LjIwMC44MzoxMjM0L2V4YW1wbGUvadocservice—W1hZ2VzL2ZpbGVfZG9jeC5zdmciLCJ0aXRsZSI6IldpdGggc2FtcGxlIGNvbnRlbnQiLCJ1cmwiOiJodHRwOi8vMTcyLjE2LjIwMC44MzoxMjM0L2V4YW1wbGUvZWRpdG9yP2ZpbGVFeHQ9ZG9jeCZ1c2VyaWQ9dWlkLTEmdHlwZT1kZXNrdG9wJmxhbmc9ZW4mc2FtcGxlPXRydWUifV0sInVzZXIiOnsiZ3JvdXAiOiIiLCJpZCI6InVpZC0xIiwibmFtZSI6IkpvaG4gU21pdGgifX0sImhlaWdodCI6IjEwMCUiLCJ0b2tlbiI6IiIsInR5cGUiOiJkZXNrdG9wIiwid2lkdGgiOiIxMDAlIiwiaWF0IjoxNjkzODAwMDAzLCJleHAiOjE2OTM4MDAzMDN9.Vj-1W1wf54Z-KRIcvvAILktHVKlwZm1h9ZH-g0BiPK8
[2023-09-04T14:19:58.776] [WARN] [localhost] [002111f2502b47dd1ef7] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T14:24:39.310] [WARN] [localhost] [ee18acaa0516fbbe3a8e] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T14:50:59.999] [WARN] [localhost] [a20e08fdeee09bc077ca] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T15:04:55.533] [WARN] [localhost] [ae67fcf4d0b83ad3b159] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T15:10:15.595] [WARN] [localhost] [6fc5d3a1834df0ca46f0] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-07T08:35:59.126] [WARN] [localhost] [61947c1f1d9edc644db9] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined

[Alexandre]

Do you check integrated example? Please compare JWT secret between these files, it should match on both sides:
\Program Files\Ascensio System SIA\DocumentServer\example\config\local.json
\Program Files\ONLYOFFICE\DocumentServer\config\local.json