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您正在尝试执行您没有权限的操作。You are trying to perform an action you do not have rights for

OS:WINDOWS 2016 SERVER 和WIN10
Erlang(24.2)
RabbitMQ(3.9.12 )
PostgreSQL数据库(12.9)
ONLYOFFICE Docs(V7.3)
正常安装完后通过iP地址访问后,打开任意文档都提示
You are trying to perform an action you do not have rights for.
Please contact your Document Server administrator.
Press “Ok” to return to document list.

log:
[2023-08-10T11:53:12.487] [ERROR] [localhost] [172.16.106.15new__2_.docx1691639591686] [uid-1] nodeJS - auth error: error: 关系 “task_result” 不存在
at Parser.parseErrorMessage (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:287:98)
at Parser.handlePacket (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:126:29)
at Parser.parse (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:39:38)
at Socket. (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\index.js:11:42)
at Socket.emit (events.js:400:28)
at addChunk (internal/streams/readable.js:293:12)
at readableAddChunk (internal/streams/readable.js:267:9)
at Socket.Readable.push (internal/streams/readable.js:206:10)
at TCP.onStreamRead (internal/stream_base_commons.js:188:23)

安装教程链接https://zhuanlan.zhihu.com/p/608314154?utm_id=0

Hello @laowu

安装教程链接https://zhuanlan.zhihu.com/p/608314154?utm_id=0

I believe we have to start with a right guideline. We always recommend to use our official well-tested guide. For Windows servers: Installing ONLYOFFICE Docs for Windows on a local server - ONLYOFFICE
Moreover, as far as I understand, your guide uses v.7.3 which is outdated. The latest version is v.7.4.1

Please try to re-install Document server on clean separate server and stick with mentioned guide. Please let us know the result

Follow the above steps to complete the installation, and the following error occurs

“# 502 Bad Gateway”

node_modules\dnscache\lib\index.js:125:28
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\cache.js:116:13
at RawTask.call (C:\snapshot\server\build\server\Common\node_modules\asap\asap.js:40:19)
at flush (C:\snapshot\server\build\server\Common\node_modules\asap\raw.js:50:29)
at processTicksAndRejections (internal/process/task_queues.js:77:11)
at runNextTicks (internal/process/task_queues.js:64:3)
at listOnTimeout (internal/timers.js:526:9)
at processTimers (internal/timers.js:500:7)
[2023-08-28T16:31:15.190] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ENOBUFS 127.0.0.1:5672 - Local (undefined:undefined)
at internalConnect (net.js:934:16)
at defaultTriggerAsyncIdScope (internal/async_hooks.js:452:18)
at emitLookup (net.js:1077:9)
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\index.js:125:28
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\cache.js:116:13
at RawTask.call (C:\snapshot\server\build\server\Common\node_modules\asap\asap.js:40:19)
at flush (C:\snapshot\server\build\server\Common\node_modules\asap\raw.js:50:29)
at processTicksAndRejections (internal/process/task_queues.js:77:11)
at runNextTicks (internal/process/task_queues.js:64:3)
at listOnTimeout (internal/timers.js:526:9)
at processTimers (internal/timers.js:500:7)
[2023-08-28T16:31:15.191] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ENOBUFS 127.0.0.1:5672 - Local (undefined:undefined)
at internalConnect (net.js:934:16)
at defaultTriggerAsyncIdScope (internal/async_hooks.js:452:18)
at emitLookup (net.js:1077:9)
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\index.js:125:28
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\cache.js:116:13
at RawTask.call (C:\snapshot\server\build\server\Common\node_modules\asap\asap.js:40:19)
at flush (C:\snapshot\server\build\server\Common\node_modules\asap\raw.js:50:29)
at processTicksAndRejections (internal/process/task_queues.js:77:11)
at runNextTicks (internal/process/task_queues.js:64:3)
at listOnTimeout (internal/timers.js:526:9)
at processTimers (internal/timers.js:500:7)
[2023-08-28T16:31:15.192] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ENOBUFS 127.0.0.1:5672 - Local (undefined:undefined)
at internalConnect (net.js:934:16)
at defaultTriggerAsyncIdScope (internal/async_hooks.js:452:18)
at emitLookup (net.js:1077:9)
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\index.js:125:28
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\cache.js:116:13
at RawTask.call (C:\snapshot\server\build\server\Common\node_modules\asap\asap.js:40:19)
at flush (C:\snapshot\server\build\server\Common\node_modules\asap\raw.js:50:29)
at processTicksAndRejections (internal/process/task_queues.js:77:11)
at runNextTicks (internal/process/task_queues.js:64:3)
at listOnTimeout (internal/timers.js:526:9)
at processTimers (internal/timers.js:500:7)
[2023-08-28T16:31:15.192] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ENOBUFS 127.0.0.1:5672 - Local (undefined:undefined)
at internalConnect (net.js:934:16)
at defaultTriggerAsyncIdScope (internal/async_hooks.js:452:18)
at emitLookup (net.js:1077:9)
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\index.js:125:28
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\cache.js:116:13
at RawTask.call (C:\snapshot\server\build\server\Common\node_modules\asap\asap.js:40:19)
at flush (C:\snapshot\server\build\server\Common\node_modules\asap\raw.js:50:29)
at processTicksAndRejections (internal/process/task_queues.js:77:11)
at runNextTicks (internal/process/task_queues.js:64:3)
at listOnTimeout (internal/timers.js:526:9)
at processTimers (internal/timers.js:500:7)
[2023-08-28T16:31:15.193] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ENOBUFS 127.0.0.1:5672 - Local (undefined:undefined)
at internalConnect (net.js:934:16)
at defaultTriggerAsyncIdScope (internal/async_hooks.js:452:18)
at emitLookup (net.js:1077:9)
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\index.js:125:28
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\cache.js:116:13
at RawTask.call (C:\snapshot\server\build\server\Common\node_modules\asap\asap.js:40:19)
at flush (C:\snapshot\server\build\server\Common\node_modules\asap\raw.js:50:29)
at processTicksAndRejections (internal/process/task_queues.js:77:11)
at runNextTicks (internal/process/task_queues.js:64:3)
at listOnTimeout (internal/timers.js:526:9)
at processTimers (internal/timers.js:500:7)
[2023-08-28T16:31:15.202] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ENOBUFS 127.0.0.1:5672 - Local (undefined:undefined)
at internalConnect (net.js:934:16)
at defaultTriggerAsyncIdScope (internal/async_hooks.js:452:18)
at emitLookup (net.js:1077:9)
at C:\snapshot\server\build\server\Common\node_modules\dnscache\lib\index.js:125:28

The network is normal and can access the web page normally

Thank you for your update.
Please reproduce the issue and make a screenshot of the error itself (entire browser page). After that please provide us with whole Document server logs folder. It’s located here: Program Files\ONLYOFFICE\DocumentServer\log

Your installation documentation does not Erlang(24.2) RabbitMQ(3.9.12 ) PostgreSQL数据库(12.9) The installation and debugging steps of these software, so there is a problem of whether the installation is successful,Please provide more detailed installation tutorials, thank you

I’m not sure that I understand the situation right. The guide contains information about necessary dependencies: Installing ONLYOFFICE Docs for Windows on a local server - ONLYOFFICE

Please provide us with detailed information about the error which you faced (screenshots) and whole Document server logs folder.

The previous ones have been handled properly,Now there is a new problem that appears when I use the network disk to call
微信截图_20230904142709

Is it a JWT issue? How can I close it?

Hello @laowu
I believe we have to take a look at Document server logs when the situation is reproduced. Please provide us with them, for Windows they are located here: Program Files (x86)\Ascensio System SIA\DocumentServer\Log

[2023-09-04T09:53:16.366] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting…
[2023-09-04T09:53:16.370] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. File system | Node.js v20.6.0 Documentation
[2023-09-04T09:53:16.777] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-windows mode. Version: 7.4.1. Build: 36
[2023-09-04T11:29:51.971] [WARN] [localhost] [701d1c434fe8eeba14d3] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T11:29:59.518] [WARN] [localhost] [c0daa705d89380330ca0] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T11:31:07.807] [WARN] [localhost] [ddc068b60ca741420e08] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T11:39:59.333] [WARN] [localhost] [2000ffaa1d0dc42d774a] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T11:41:58.192] [WARN] [localhost] [6e439c2b1853149aa315] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T11:58:52.481] [WARN] [localhost] [41d4ab5ab0d9d1e08443] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T11:58:57.774] [WARN] [localhost] [30bfb6bc4543ca3f6e30] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T12:58:01.011] [WARN] [localhost] [172.16.106.15new__1_.docx11693798802072] [uid-1] nodeJS - error description: errorId = Update Version error
[2023-09-04T14:15:04.023] [WARN] [localhost] [172.16.106.15new__1_.docx11693798802072] [userId] nodeJS - checkJwt error: name = TokenExpiredError message = jwt expired token = eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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_ZmlsZU5hbWU9bmV3JTIwKDEpLmRvY3gmdXNlcmFkZHJlc3M9MTcyLjE2LjEwNi4xNSJ9LCJkb2N1bWVudFR5cGUiOiJ3b3JkIiwiZWRpdG9yQ29uZmlnIjp7ImFjdGlvbkxpbmsiOm51bGwsImNhbGxiYWNrVXJsIjoiaHR0cDovLzE3Mi4xNi4yMDAuODM6MTIzNC9leGFtcGxlL3RyYWNrP2ZpbGVuYW1lPW5ldyUyMCgxKS5kb2N4JnVzZXJhZGRyZXNzPTE3Mi4xNi4xMDYuMTUiLCJjb0VkaXRpbmciOm51bGwsImNyZWF0ZVVybCI6Imh0dHA6Ly8xNzIuMTYuMjAwLjgzOjEyMzQvZXhhbXBsZS9lZGl0b3I_ZmlsZUV4dD1kb2N4JnVzZXJpZD11aWQtMSZ0eXBlPWRlc2t0b3AmbGFuZz1lbiIsImN1c3RvbWl6YXRpb24iOnsiYWJvdXQiOnRydWUsImNvbW1lbnRzIjp0cnVlLCJmZWVkYmFjayI6dHJ1ZSwiZm9yY2VzYXZlIjpmYWxzZSwiZ29iYWNrIjp7InVybCI6Imh0dHA6Ly8xNzIuMTYuMjAwLjgzOjEyMzQvZXhhbXBsZS8ifSwic3VibWl0Rm9ybSI6ZmFsc2V9LCJlbWJlZGRlZCI6eyJlbWJlZFVybCI6Imh0dHA6Ly8xNzIuMTYuMjAwLjgzOjEyMzQvZXhhbXBsZS9kb3dubG9hZD9maWxlTmFtZT1uZXclMjAoMSkuZG9jeCIsInNhdmVVcmwiOiJodHRwOi8vMTcyLjE2LjIwMC44MzoxMjM0L2V4YW1wbGUvZG93bmxvYWQ_ZmlsZU5hbWU9bmV3JTIwKDEpLmRvY3giLCJzaGFyZVVybCI6Imh0dHA6Ly8xNzIuMTYuMjAwLjgzOjEyMzQvZXhhbXBsZS9kb3dubG9hZD9maWxlTmFtZT1uZXclMjAoMSkuZG9jeCIsInRvb2xiYXJEb2NrZWQiOiJ0b3AifSwiZmlsZUNob2ljZVVybCI6IiIsImxhbmciOiJlbiIsIm1vZGUiOiJlZGl0IiwicGx1Z2lucyI6eyJwbHVnaW5zRGF0YSI6W119LCJ0ZW1wbGF0ZXMiOlt7ImltYWdlIjoiIiwidGl0bGUiOiJCbGFuayIsInVybCI6Imh0dHA6Ly8xNzIuMTYuMjAwLjgzOjEyMzQvZXhhbXBsZS9lZGl0b3I_ZmlsZUV4dD1kb2N4JnVzZXJpZD11aWQtMSZ0eXBlPWRlc2t0b3AmbGFuZz1lbiJ9LHsiaW1hZ2UiOiJodHRwOi8vMTcyLjE2LjIwMC44MzoxMjM0L2V4YW1wbGUvadocservice—W1hZ2VzL2ZpbGVfZG9jeC5zdmciLCJ0aXRsZSI6IldpdGggc2FtcGxlIGNvbnRlbnQiLCJ1cmwiOiJodHRwOi8vMTcyLjE2LjIwMC44MzoxMjM0L2V4YW1wbGUvZWRpdG9yP2ZpbGVFeHQ9ZG9jeCZ1c2VyaWQ9dWlkLTEmdHlwZT1kZXNrdG9wJmxhbmc9ZW4mc2FtcGxlPXRydWUifV0sInVzZXIiOnsiZ3JvdXAiOiIiLCJpZCI6InVpZC0xIiwibmFtZSI6IkpvaG4gU21pdGgifX0sImhlaWdodCI6IjEwMCUiLCJ0b2tlbiI6IiIsInR5cGUiOiJkZXNrdG9wIiwid2lkdGgiOiIxMDAlIiwiaWF0IjoxNjkzODAwMDAzLCJleHAiOjE2OTM4MDAzMDN9.Vj-1W1wf54Z-KRIcvvAILktHVKlwZm1h9ZH-g0BiPK8
[2023-09-04T14:19:58.776] [WARN] [localhost] [002111f2502b47dd1ef7] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T14:24:39.310] [WARN] [localhost] [ee18acaa0516fbbe3a8e] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T14:50:59.999] [WARN] [localhost] [a20e08fdeee09bc077ca] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T15:04:55.533] [WARN] [localhost] [ae67fcf4d0b83ad3b159] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-04T15:10:15.595] [WARN] [localhost] [6fc5d3a1834df0ca46f0] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-09-07T08:35:59.126] [WARN] [localhost] [61947c1f1d9edc644db9] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined

Do you check integrated example? Please compare JWT secret between these files, it should match on both sides:
\Program Files\Ascensio System SIA\DocumentServer\example\config\local.json
\Program Files\ONLYOFFICE\DocumentServer\config\local.json