ONLYOFFICE Docs v7.3 released: enhanced forms, SmartArt, new security settings, Watch Window, and more
ONLYOFFICE Docs v7.3 released

X2t killed by SIGILL

ABRT has detected 1 problem(s). For more info run: abrt-cli list --since 1675101974
[root@oo~]# abrt-cli list --since 1675101974
id 3b01f494af2fee3e9732a8f1acaf59a1e1db54d5
reason: x2t killed by SIGILL
time: Tue 31 Jan 2023 09:31:24 AM CST
cmdline: /var/www/onlyoffice/documentserver/server/FileConverter/bin/x2t /tmp/ASC_CONVERT123031-3x55ct.kldha/params.xml
package: onlyoffice-documentserver-7.2.2-56
uid: 984 (ds)
count: 1
Directory: /var/spool/abrt/ccpp-2023-01-31-09:31:24-39722

[root@oo~]# mylog
[2023-01-31T03:06:03.527] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting…
[2023-01-31T03:06:03.530] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. File system | Node.js v19.5.0 Documentation
[2023-01-31T03:06:03.731] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.2.2. Build: 56
[2023-01-31T03:06:03.287] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2023-01-31T03:06:03.296] [WARN] [localhost] [docId] [userId] nodeJS - worker 11526 started.
[2023-01-31T03:06:03.299] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2023-01-31T09:32:05.575] [ERROR] [localhost] [conv_3577287440_jpeg] [userId] nodeJS - error spawnAsync Error: /var/www/onlyoffice/documentserver/server/FileConverter/bin/x2t exited with signal: SIGILL
at ChildProcess.completionListener (/snapshot/server/build/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:40:23)
at Object.onceWrapper (events.js:520:26)
at ChildProcess.emit (events.js:400:28)
at maybeClose (internal/child_process.js:1055:16)
at Process.ChildProcess._handle.onexit (internal/child_process.js:288:5)
at spawnAsync (/snapshot/server/build/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:7:23)
at spawnProcess (/snapshot/server/build/server/FileConverter/sources/converter.js)
at ()
at ExecuteTask (/snapshot/server/build/server/FileConverter/sources/converter.js)
at ()
at /snapshot/server/build/server/FileConverter/sources/converter.js
at ()
at onFulfilled (/snapshot/server/build/server/FileConverter/node_modules/co/index.js:65:19)
at runMicrotasks ()
at processTicksAndRejections (internal/process/task_queues.js:95:5)
[2023-01-31T09:32:05.577] [ERROR] [localhost] [conv_3577287440_jpeg] [userId] nodeJS - stdout:
[2023-01-31T09:32:05.577] [ERROR] [localhost] [conv_3577287440_jpeg] [userId] nodeJS - stderr:

Fatal javascript OOM in CALL_AND_RETRY_LAST

Received signal 4 ILL_ILLOPN 7f52fc8b6e19

==== C stack trace ===============================

[end of stack trace]

[2023-01-31T09:32:05.577] [ERROR] [localhost] [conv_3577287440_jpeg] [userId] nodeJS - ExitCode (code=0;signal=SIGILL;error:-80)

Hello @Jackson

This error entry is probably related to file format. Would you mind double-checking that the documents are indeed in OOXML format? It looks like you have tried to open some old formats (doc\xls\ppt) without conversion.
If I misunderstood the situation please provide us with details (step by step issue scenario, screenshots, Document Server logs and general information about your installation: version, type, used installation guide).

1 Like

Thank you very much for your quick reply @ Alexandre
I think the reason is that I open the old document format, which causes this problem. What serious impact will this problem have? I don’t seem to have much impact on the test now. I don’t know if I have neglected something? But the best solution is to solve it. Do you have a solution?

Please note that Document server works properly with OOXML formats (docx\xlsx\pptx files). You have to convert old formats to OOXML before editing process. We have detailed information here: ONLYOFFICE Api Documentation - Opening File

The document editing service downloads the document file from the document storage service using the ID and link provided. At this step the conversion of the file into Office Open XML format is also performed for the document editor better performance and formats compatibility.

1 Like

I got it ! thanks !! :grinning:

1 Like