Workspace community edition unable to upload documents over https

Workspace
1

problem: unable to upload documents over https
Community Server version: 22.01.654
Type of installation of Workspace (docker, deb/rpm, exe): deb/rpm not docker
OS: Ubuntu 20.04
Browser version: Firefox/Chrome/Edge

I have installed Workspace community edition on a fresh installed Ubuntu 20.04 server.
Added a valid letsencrypt certificate. All works fine over http.
When I switch to https: all works fine except I cannot upload documents.
I get an error message without an explanation what the error is>
What am I missing here, do I need to open an additional port ?
Ports 80 and 443 are open.

Any advice would be much appreciated.

Kind regards Pim

2

Greetings!

Could you please reproduce this issue and provide us with the following:

  1. All the logs located in the following directory: /app/onlyoffice/CommunityServer/logs
  2. A video-example of you reproducing this issue.
  3. The guide you followed to switch to HTTPS.
  4. The guide you followed to install your ONLYOFFICE Workspace.

Best regards

3

Hi Viktor,

Thx for your reply,
I presume /app/onlyoffice/CommunityServer/logs is a directory in docker ?
There is no /app/onlyoffice/CommunityServer/logs directory in my install on Ubuntu server 20.04 (without docker)

Video can be found here http - YouTube

I followed the install ONLYOFFICE Workspace using RPM/DEB packages guide, specifically
the one for debian with the script command bash install-Debian.sh -it workspace

As advised by the article in the helpcenter I followed the directions from the certbot website for the nginx webserver.

4

Please provide us with all the logs located in the following directory: /var/log/onlyoffice/ and links to exact installation / https switch guides you used.

Best regards.

5

Hi Vikter,

There are so many .logs in the dircetory could you be more specific in which ones you want:
documentserver mail.dog.02-03.0.zip svcIndexer.data.02-02.0.zip web.socketio.log.02-04
documentserver-example mail.dog.log svcIndexer.data.log web.sql.02-02.0.zip
Index nginx.access.log web.api.02-02.0.zip web.sql.02-03.0.zip
mail.agg.02-02.0.zip nginx.access.log.1 web.api.02-03.0.zip web.sql.log
mail.agg.02-03.0.zip nginx.apisystem.access.log web.api.log web.sso.02-02.log
mail.agg.log nginx.apisystem.error.log web.controlpanel.02-02.log web.sso.02-04.log
mail.cln.02-02.0.zip nginx.error.log web.controlpanel.02-03.log web.thumbnails.log.02-02
mail.cln.02-03.0.zip nginx.error.log.1 web.controlpanel.02-04.log web.thumbnails.log.02-04
mail.cln.log onlyofficeApiSystem.log web.socketio.log.02-02.gz web.urlshortener.log.02-02
mail.dog.02-02.0.zip onlyoffice.log web.socketio.log.02-03.gz web.urlshortener.log.02-04

The https switching is done through a reverse proxy on a second machine on my lan enforcing https on a second machine on my lan

Kind regards Pim

6

Greetings!

Please provide us with ALL the logs located in the following directory: /var/log/onlyoffice/ and LINKS to the exact installation / https switch guides you used.

Best regards.

7

Hi Viktor I solved the issue.

I began with a fresh instal on ubuntu 20.04.

hen I installed letsencrypt certificates as pointed out on the certbot site.
However this was a nginx config for document server so not for workspace.

I altered the /etc/nginx/conf.d/ds.conf file.

There are 2 lines: include /etc/nginx/includes/ds-*.conf;

I replaced them both with include /etc/nginx/includes/onlyoffice-*.conf;

Now all works fine and I can upload documents.

Thx for your patience !!