WOPI Error The File cannot be accessed right now

Docs
1

Do you want to: Ask a how-to question
Document Server version: 7.4.1 Community
Type of installation of the Document Server (deb/rpm)
OS: CentOS
Browser version: Firefox V91

Hi,

I have installed OnlyOffice Docs V7.4.1 and enabled Wopi in default.json. But when i try to create new document on wopi page (document server example) i get this error

image
image816×537 9.54 KB

Can anyone please know how to solve this? Thanks.

2

Hello @tiennm
Please reproduce the situation and provide us with whole Document server logs folder. It’s located here: /var/log/onlyoffice/documentserver/