Windows Server 2019 - cannot start document server doc service

Docs
1

Document Server version: 7.0.1.37
Type of installation of the Document Server (docker, deb/rpm, exe) Windows exe
OS: Windows
Browser version: Chrome

I tried to restart the Document Server Doc Service and it will not restart.

I wanted to enable the WOPI protocol by setting wopi.enable to true and then it says to restart but then it wouldn’t. I reset the wopi.enable back to false in case that was the issue but it still wont restart. I have tried rebooting the server. I am trying to start using the windows services UI.

I get a message as follows:

Windows could not resume the Only office document server service on local computer.
The service did not return an error. This could be an internal Windows error or an internal service error.

I used all the default settings when installing everything.

Any ideas? Maybe I should reinstall.

Thanks

2

Hello @syvers
Please let us know the exact version of Windows OS which you are using. Also please provide us with whole Document server logs folder.

I get a message as follows:

Windows could not resume the Only office document server service on local computer.
The service did not return an error. This could be an internal Windows error or an internal service error.

Did you get it in Windows Services? Please make a screenshot.