Website kept loading after installed onlyoffice group on a local server

Workspace
1

Hello, I have installed ONLYOFFICE Groups for docker on my local server according to the instruction (Installing ONLYOFFICE Groups for Docker on a local server - ONLYOFFICE )

But when I visited the url http://localhost (or use my IP address),the page kept loading but could not display successfully.

Could you please help me?

2

Hello JIN.

It may take a few minutes to start the portal for the first time, but eventually the welcome page will be displayed.

Please clarify if you used script installation or manual one. Try to restart Mono service inside the Community server container (service monoserve restart; service monoserve status to check the status) and let us know the result.

3

Thank you. I used the manual installation. I tried the command in community server container but it said that it can’t find the monoserve unit. I check the service list in this container and cannot find it.

4

I tried the command in community server container but it said that it can’t find the monoserve unit.

It’s a little bit strange. How exactly did you go to container? Use docker exec -it *container_ID* bash command. Also please go to the host and run docker ps. Please show us the result.

5

Thank you. Yes, I used the command docker ps -a and docker start containerID. I stoped the firewall also. And I used the command “docker exec -it containerID bash to go to the container. It still kept loading :sob:.

6

Ok, please follow my steps:

  1. Docker ps. Please show me the result.
  2. run docker exec -it *container_ID* bash. Example of the command: docker exec d9 bash
  3. Run service monoserve status inside of the container. Please show me output result of this command.

Also you can try to restart Community server container itself (docker restart *container_ID*).