We can't paste this image from the Clipboard

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Document Server version:
Type of installation of the Document Server (docker, deb/rpm, exe): self hosted
OS: Windows Server
Browser version: FireFox

When copying/pasting from an EXTERNAL word doc, open in word, into a document in OO, I get this message, when the source material contains an image:

We can’t paste this image from the Clipboard, but you can save it to your device and insert it from there, or you can copy the image without test and paste it into the document.

Sure enough, copying the image(s), one at a time, works.

Is there a fix planned for this limitation?

My users expect OO docs to behave like Word docs, and for the most part they do. But this is a glaring deficiency.


Hey @charles :handshake:

Thank you for bringing this issue to our attention. I want to inform you that our team is already aware of the problem you’ve described, and they are working on fixing it.

Unfortunately, I don’t have specific details on when the version with the bug fix will be released. However, rest assured that we work towards a solution.

Please note that users with commercials license should use Zendesk to get prompt replies.

If you have any further questions or if there’s anything else we can assist you with, please feel free to let us know.

Thanks. I’m not looking for a prompt reply.

You should talk to your marketing dept. I get nasty grams about opening too many tickets (justified or not), so I post here when it makes sense to.


Paid support service entails a specific number of requests

If you could, please share with me privately the ticket numbers where you encountered “nasty grams” and we will investigate the situation.

My DMs are always open! :slightly_smiling_face:

Sorry if I wasn’t clear.

Tickets are always good.

It’s when our marketing rep reaches out…

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