ONLYOFFICE Docs v6.4 with conditional formatting, new scaling options, and WOPI protocol support
ONLYOFFICE Docs v6.4 released

Unable to connect to a kDrive

Hello,
I installed the Android app (5.2.1 build 307 SDK 6.4.1.45) on my Pixel 4a 5g.
It is possible to connect to an Infomaniak kDrive account.
When I put my email address (@ik.me) and my password, nothing happens. This is a paid account.
Thanks for your help.

Hello!
If you have an ONLYOFFICE Cloud Portal try to connect kDrive as a third-party storage in the portal. If you don’t have an ONLYOFFICE Cloud Portal try to connect kDrive in any other WebDAV client, to check if the problem persisis.
Inform about the results.

Hi Kate, thanks for your reply.
I try to connect with WebDAV, it doesn’t work too.
JF

Hello Jieffe! If you can’t connect a kDrive account in any other WebDAV client the problem is not with the ONLYOFFICE App. Please make sure that there is no problem with the kDrive account.

Thanks for your reply.
I opened yesterday a support ticket with Infomaniak (kDrive).
I will tell you their answer.
JF

Hi!
I understood why it was not working. The Infomaniak account login password must not be used because I have two-factor authentication. You need to create an app password in the account settings and it works now.
Thank you again for your help.
JF

Hello Jieffe! We’re glad that the issue is resolved! If you have any other questions, feel free to leave a new post.