Unable to accept or reject changes. An error occurred during the work with the document. [Error] Use the 'Download as' option to save the file backup copy to a drive

Docs
1

Do you want to: Report a bug
Document Server version: 8.1
OS: Sonoma 14.4
Browser version: Chrome Version 129.0.6668.71
Additional information:

Getting the popup error: An error occurred during the work with the document. [Error] Use the ‘Download as’ option to save the file backup copy to a drive. Tried this document on the onlyoffice website as well.

Error logs below:
[2024-10-02T15:08:54.003] [ERROR] [localhost] [123569457] [167] nodeJS - clientLog: changesError: Error: Uncaught TypeError: Cannot read properties of undefined (reading ‘O2’)
only-office-document-server-1 | Script: http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js
only-office-document-server-1 | Line: 8217:256
only-office-document-server-1 | userAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36
only-office-document-server-1 | platform: MacIntel
only-office-document-server-1 | isLoadFullApi: true
only-office-document-server-1 | isDocumentLoadComplete: true
only-office-document-server-1 | DocumentInfo:
only-office-document-server-1 | Selection: false
only-office-document-server-1 | performance.memory: {“totalJSHeapSize”:245383672,“usedJSHeapSize”:211601160,“jsHeapSizeLimit”:4294705152}
only-office-document-server-1 | StackTrace: TypeError: Cannot read properties of undefined (reading ‘O2’)
only-office-document-server-1 | at y.O2 (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:8217:256)
only-office-document-server-1 | at y.Xud (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:8217:146)
only-office-document-server-1 | at uD (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:8029:484)
only-office-document-server-1 | at y.pD (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:8234:38)
only-office-document-server-1 | at y.pD (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:9043:281)
only-office-document-server-1 | at y.WUb (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:9605:412)
only-office-document-server-1 | at y.vzb (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:9039:443)
only-office-document-server-1 | at y.tl (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:9040:359)
only-office-document-server-1 | at ZM (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:9085:145)
only-office-document-server-1 | at y.Ste (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:9083:368)

2

Hello @madeleine.tan,

Please provide the following additional information:

  1. Does the issue occur with all documents or only with a specific one?
  2. On which OS is the Document Server installed?
  3. Which application are you integrating with Document Server? (e.g., Nextcloud, Alfresco, or your own one)
  4. Is the issue reproduced in the integrated Example? (To access it, first go to your_documentserver_url/welcome page, run the provided command, and then visit your_documentserver_url/example page)
3

Hi @DmitriiV,

  1. Does the issue occur with all documents or only with a specific one?
    This issue only occurs with a specific document. I have uploaded it to the OO demo site, and you can see the error here: https://madeleinetan.onlyoffice.com/s/tSRzLT8n6jqNthK

if you right click on this deleted text on page 1 and click “Accept Change”:

“Specified Indebtedness” will have the meaning specified in Section 14 but it will not include (i) indebtedness in respect of deposits received in the ordinary course of a party’s banking business or (ii) any payment not made because of an intervening change in law making such payment illegal, a force majeure or an act of state, provided that the party had available sufficient funds to make such payment at the time of non-payment.

The error pops up. The same goes for other parts of the doc, for example teh deleted text on page 3.

  1. On which OS is the Document Server installed?
    My personal OS is Sonoma but seeing this error on different versions

  2. Which application are you integrating with Document Server? (e.g., Nextcloud, Alfresco, or your own one)
    Our own

  3. Is the issue reproduced in the integrated Example? (To access it, first go to your_documentserver_url/welcome page, run the provided command, and then visit your_documentserver_url/example page)
    Yes

5

We are currently analysing the issue, please wait

6

Hello, the above-mentioned problem which is related to a bug was fixed for 8.2 version，please update and check