Unable to accept or reject changes. An error occurred during the work with the document. [Error] Use the 'Download as' option to save the file backup copy to a drive

Docs
1

Do you want to: Report a bug
Document Server version: 8.1
OS: Sonoma 14.4
Browser version: Chrome Version 129.0.6668.71
Additional information:

Getting the popup error: An error occurred during the work with the document. [Error] Use the ‘Download as’ option to save the file backup copy to a drive. Tried this document on the onlyoffice website as well.

Error logs below:
[2024-10-02T15:08:54.003] [ERROR] [localhost] [123569457] [167] nodeJS - clientLog: changesError: Error: Uncaught TypeError: Cannot read properties of undefined (reading ‘O2’)
only-office-document-server-1 | Script: http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js
only-office-document-server-1 | Line: 8217:256
only-office-document-server-1 | userAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36
only-office-document-server-1 | platform: MacIntel
only-office-document-server-1 | isLoadFullApi: true
only-office-document-server-1 | isDocumentLoadComplete: true
only-office-document-server-1 | DocumentInfo:
only-office-document-server-1 | Selection: false
only-office-document-server-1 | performance.memory: {“totalJSHeapSize”:245383672,“usedJSHeapSize”:211601160,“jsHeapSizeLimit”:4294705152}
only-office-document-server-1 | StackTrace: TypeError: Cannot read properties of undefined (reading ‘O2’)
only-office-document-server-1 | at y.O2 (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:8217:256)
only-office-document-server-1 | at y.Xud (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:8217:146)
only-office-document-server-1 | at uD (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:8029:484)
only-office-document-server-1 | at y.pD (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:8234:38)
only-office-document-server-1 | at y.pD (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:9043:281)
only-office-document-server-1 | at y.WUb (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:9605:412)
only-office-document-server-1 | at y.vzb (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:9039:443)
only-office-document-server-1 | at y.tl (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:9040:359)
only-office-document-server-1 | at ZM (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:9085:145)
only-office-document-server-1 | at y.Ste (http://localhost/editor/api/8.1.3-4/sdkjs/word/sdk-all.js:9083:368)

2

Hello @madeleine.tan,

Please provide the following additional information:

  1. Does the issue occur with all documents or only with a specific one?
  2. On which OS is the Document Server installed?
  3. Which application are you integrating with Document Server? (e.g., Nextcloud, Alfresco, or your own one)
  4. Is the issue reproduced in the integrated Example? (To access it, first go to your_documentserver_url/welcome page, run the provided command, and then visit your_documentserver_url/example page)