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Ubuntu 20.04.4 LTS - Only Office Comunity - Docker install: problem after install

Do you want to: Suggest a feature / Report a bug / Ask a how-to question
For feature suggestions, describe the result you would like to achieve in detail:
For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem:
Community Server/Control Panel version:
Type of installation of Workspace (docker, deb/rpm, exe)
OS:
Browser version:

  • Virtual Machine on Proxmox
  • Ubuntu 20.04.4 LTS
  • local Only office comunity installed whit docker
    wget https://download.onlyoffice.com/install/workspace-install.sh
    bash workspace-install.sh -ims false
    everything installed
  • Reboot
  • if i try to open first page http://<local_ip> i received the message “The portal start up process might take some time, please wait…”
  • DOCKER PS CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES 8c8f269bb1da onlyoffice/communityserver:11.6.0.1620 "/app/run-community-…" 7 hours ago Up 3 hours 0.0.0.0:80->80/tcp, :::80->80/tcp, 0.0.0.0:443->443/tcp, :::443->443/tcp, 3306/tcp, 5280/tcp, 9865-9866/tcp, 9871/tcp, 9882/tcp, 0.0.0.0:5222->5222/tcp, :::5222->5222/tcp, 9888/tcp onlyoffice-community-server ae07fb516546 onlyoffice/controlpanel:3.0.3.410 "/var/www/onlyoffice…" 7 hours ago Up 3 hours 80/tcp, 443/tcp onlyoffice-control-panel b32be3f015c4 onlyoffice/documentserver:7.1.0.215 "/app/ds/run-documen…" 7 hours ago Up 3 hours 80/tcp, 443/tcp onlyoffice-document-server 12fb223af65f mysql:8.0 "docker-entrypoint.s…" 7 hours ago Up 3 hours 3306/tcp, 33060/tcp onlyoffice-mysql-server
  • service monoserve status
    Unit monoserve.service could not be found.

How can i do??? :frowning:

Hello @emufile
We know about this issue, it’s related to bug number 56925. We are working on it already. The fix will be placed with Community server v.12 in a few days.
Sorry for inconvenience.

thank you very much for your reply :slight_smile:

Hello,

Community Server 12.0 is released. Please run the installation script with update parameter and check if the issue persists:

bash workspace-install.sh -u true

the same :frowning:

Please provide the output of docker ps and docker exec -it onlyoffice-community-server service monoserve status.

docker ps

root@only:~# docker ps
CONTAINER ID   IMAGE                                    COMMAND                  CREATED        STATUS         PORTS    
                                                      NAMES
68443b43c6ed   onlyoffice/communityserver:12.0.0.1726   "/app/run-community-…"   16 hours ago   Up 3 minutes   0.0.0.0:80->80/tcp, :::80->80/tcp, 0.0.0.0:443->443/tcp, :::443->443/tcp, 3306/tcp, 5280/tcp, 9865-9866/tcp, 9871/tcp, 9882/tcp, 0.0.0.0:5222->5222/tcp, :::5222->5222/tcp, 9888/tcp   onlyoffice-community-server
b88399cb3ecc   onlyoffice/controlpanel:3.1.0.460        "/var/www/onlyoffice…"   16 hours ago   Up 3 minutes   80/tcp, 443/tcp
                                                      onlyoffice-control-panel
40071a60275f   onlyoffice/elasticsearch:7.10.0          "/tini -- /usr/local…"   16 hours ago   Up 3 minutes   9200/tcp, 9300/tcp
                                                      onlyoffice-elasticsearch
b32be3f015c4   onlyoffice/documentserver:7.1.0.215      "/app/ds/run-documen…"   3 days ago     Up 3 minutes   80/tcp, 443/tcp
                                                      onlyoffice-document-server
12fb223af65f   mysql:8.0                                "docker-entrypoint.s…"   3 days ago     Up 3 minutes   3306/tcp, 33060/tcp
                                                      onlyoffice-mysql-server
root@only:~# docker exec -it onlyoffice-community-server service monoserve status
● monoserve.service - FastCGI Mono server
   Loaded: loaded (/lib/systemd/system/monoserve.service; enabled; vendor preset: enabled)
   Active: active (running) since Thu 2022-05-26 14:58:34 UTC; 19s ago
  Process: 2684 ExecStartPre=/bin/bash -c test -e /var/run/onlyoffice || install -m 755 -o onlyoffice -g nginx -d /var/run/onlyoffice; rm -f /var/run/onlyoffice/onlyoffice.socket /var/www/onlyoffice/WebStudio/mono_crash* /var/www/onlyoffice/WebStudio/core.*; (code=exited, status=0/SUCCESS)
 Main PID: 2686 (mono)
    Tasks: 38 (limit: 9445)
   CGroup: /docker/68443b43c6ed704addd50d6a3db44ce256835d75403368a451dca9f116f0e765/system.slice/monoserve.service
           └─2686 /usr/bin/mono /usr/lib/hyperfastcgi/4.0/HyperFastCgi.exe /config=/etc/hyperfastcgi/onlyoffice /logfile=/var/log/onlyoffice/onlyoffice.log /loglevels=Error

May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]:   at ASC.Core.TenantManager.GetTenant (System.String domain) [0x0001f] in <93536df5eb3141aa902bfdaa852a8256>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]:   at ASC.Core.TenantManager.GetCurrentTenant (System.Boolean throwIfNotFound) [0x00047] in <93536df5eb3141aa902bfdaa852a8256>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]:   at ASC.Common.Logging.LogManager+<>c.<GetLogger>b__0_0 () [0x00005]
in <93536df5eb3141aa902bfdaa852a8256>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]:   at ASC.Common.Logging.LogNLog.Log (NLog.LogEventInfo theEvent) [0x00008] in <6f90ed990ebe4efd8a7198e273998c87>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]:   at ASC.Common.Logging.LogNLog.Log (NLog.LogLevel level, System.Object message) [0x00025] in <6f90ed990ebe4efd8a7198e273998c87>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]:   at ASC.Common.Logging.LogNLog.Error (System.Object message) [0x00000] in <6f90ed990ebe4efd8a7198e273998c87>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]:   at ASC.Api.ApiSetupHttpModule.Init (System.Web.HttpApplication context) [0x00053] in <3a3ad8ee38e349eba3ee312f3b4e1ec4>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]:   at System.Web.Configuration.HttpModulesSection.LoadModules (System.Web.HttpApplication app) [0x00047] in <ed5a28140a7245099ac6474902196c2e>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]:   at System.Web.HttpApplication.InitOnce (System.Boolean full_init) [0x0008e] in <ed5a28140a7245099ac6474902196c2e>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]: Please restart your app to unlock it

Thank you, could you please provide logs from /app/onlyoffice/CommunityServer/logs/?