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For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem:
Community Server/Control Panel version:
Type of installation of Workspace (docker, deb/rpm, exe)
OS:
Browser version:
- Virtual Machine on Proxmox
- Ubuntu 20.04.4 LTS
- local Only office comunity installed whit docker
wget https://download.onlyoffice.com/install/workspace-install.sh
bash workspace-install.sh -ims false
everything installed
- Reboot
- if i try to open first page http://<local_ip> i received the message “The portal start up process might take some time, please wait…”
- DOCKER PS
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES 8c8f269bb1da onlyoffice/communityserver:11.6.0.1620 "/app/run-community-…" 7 hours ago Up 3 hours 0.0.0.0:80->80/tcp, :::80->80/tcp, 0.0.0.0:443->443/tcp, :::443->443/tcp, 3306/tcp, 5280/tcp, 9865-9866/tcp, 9871/tcp, 9882/tcp, 0.0.0.0:5222->5222/tcp, :::5222->5222/tcp, 9888/tcp onlyoffice-community-server ae07fb516546 onlyoffice/controlpanel:3.0.3.410 "/var/www/onlyoffice…" 7 hours ago Up 3 hours 80/tcp, 443/tcp onlyoffice-control-panel b32be3f015c4 onlyoffice/documentserver:7.1.0.215 "/app/ds/run-documen…" 7 hours ago Up 3 hours 80/tcp, 443/tcp onlyoffice-document-server 12fb223af65f mysql:8.0 "docker-entrypoint.s…" 7 hours ago Up 3 hours 3306/tcp, 33060/tcp onlyoffice-mysql-server
- service monoserve status
Unit monoserve.service could not be found.
How can i do??? 
Hello @emufile
We know about this issue, it’s related to bug number 56925. We are working on it already. The fix will be placed with Community server v.12 in a few days.
Sorry for inconvenience.
thank you very much for your reply 
Hello,
Community Server 12.0 is released. Please run the installation script with update parameter and check if the issue persists:
bash workspace-install.sh -u true
Please provide the output of docker ps and docker exec -it onlyoffice-community-server service monoserve status.
docker ps
root@only:~# docker ps
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS
NAMES
68443b43c6ed onlyoffice/communityserver:12.0.0.1726 "/app/run-community-…" 16 hours ago Up 3 minutes 0.0.0.0:80->80/tcp, :::80->80/tcp, 0.0.0.0:443->443/tcp, :::443->443/tcp, 3306/tcp, 5280/tcp, 9865-9866/tcp, 9871/tcp, 9882/tcp, 0.0.0.0:5222->5222/tcp, :::5222->5222/tcp, 9888/tcp onlyoffice-community-server
b88399cb3ecc onlyoffice/controlpanel:3.1.0.460 "/var/www/onlyoffice…" 16 hours ago Up 3 minutes 80/tcp, 443/tcp
onlyoffice-control-panel
40071a60275f onlyoffice/elasticsearch:7.10.0 "/tini -- /usr/local…" 16 hours ago Up 3 minutes 9200/tcp, 9300/tcp
onlyoffice-elasticsearch
b32be3f015c4 onlyoffice/documentserver:7.1.0.215 "/app/ds/run-documen…" 3 days ago Up 3 minutes 80/tcp, 443/tcp
onlyoffice-document-server
12fb223af65f mysql:8.0 "docker-entrypoint.s…" 3 days ago Up 3 minutes 3306/tcp, 33060/tcp
onlyoffice-mysql-server
root@only:~# docker exec -it onlyoffice-community-server service monoserve status
● monoserve.service - FastCGI Mono server
Loaded: loaded (/lib/systemd/system/monoserve.service; enabled; vendor preset: enabled)
Active: active (running) since Thu 2022-05-26 14:58:34 UTC; 19s ago
Process: 2684 ExecStartPre=/bin/bash -c test -e /var/run/onlyoffice || install -m 755 -o onlyoffice -g nginx -d /var/run/onlyoffice; rm -f /var/run/onlyoffice/onlyoffice.socket /var/www/onlyoffice/WebStudio/mono_crash* /var/www/onlyoffice/WebStudio/core.*; (code=exited, status=0/SUCCESS)
Main PID: 2686 (mono)
Tasks: 38 (limit: 9445)
CGroup: /docker/68443b43c6ed704addd50d6a3db44ce256835d75403368a451dca9f116f0e765/system.slice/monoserve.service
└─2686 /usr/bin/mono /usr/lib/hyperfastcgi/4.0/HyperFastCgi.exe /config=/etc/hyperfastcgi/onlyoffice /logfile=/var/log/onlyoffice/onlyoffice.log /loglevels=Error
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]: at ASC.Core.TenantManager.GetTenant (System.String domain) [0x0001f] in <93536df5eb3141aa902bfdaa852a8256>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]: at ASC.Core.TenantManager.GetCurrentTenant (System.Boolean throwIfNotFound) [0x00047] in <93536df5eb3141aa902bfdaa852a8256>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]: at ASC.Common.Logging.LogManager+<>c.<GetLogger>b__0_0 () [0x00005]
in <93536df5eb3141aa902bfdaa852a8256>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]: at ASC.Common.Logging.LogNLog.Log (NLog.LogEventInfo theEvent) [0x00008] in <6f90ed990ebe4efd8a7198e273998c87>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]: at ASC.Common.Logging.LogNLog.Log (NLog.LogLevel level, System.Object message) [0x00025] in <6f90ed990ebe4efd8a7198e273998c87>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]: at ASC.Common.Logging.LogNLog.Error (System.Object message) [0x00000] in <6f90ed990ebe4efd8a7198e273998c87>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]: at ASC.Api.ApiSetupHttpModule.Init (System.Web.HttpApplication context) [0x00053] in <3a3ad8ee38e349eba3ee312f3b4e1ec4>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]: at System.Web.Configuration.HttpModulesSection.LoadModules (System.Web.HttpApplication app) [0x00047] in <ed5a28140a7245099ac6474902196c2e>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]: at System.Web.HttpApplication.InitOnce (System.Boolean full_init) [0x0008e] in <ed5a28140a7245099ac6474902196c2e>:0
May 26 14:58:51 68443b43c6ed hyperfastcgi4[2686]: Please restart your app to unlock it
Thank you, could you please provide logs from /app/onlyoffice/CommunityServer/logs/?