Trying to open any document gets redirected to "Room" tab

DocSpace
1

A strange issue just popped up – when I try to open a file on DocSpace, instead of opening the URL that’s attached to the file (you know, the one with " user/doceditor…" ), it redirects me to the Room tab (“rooms/shared…”).

The same is happening on both web version, the mobile version, and on desktop app.

Basically, with all the changes to OnlyOffice structure, I just want to know what’s even happening (since everything was fine yesterday), if this is an easy fix, or if I should just move on because this is a weird ghost error no one knows about. At this point, I am just tired and want to access my docs…

2

Hello @Sannu
We are checking the situation. I will contact you shortly.

3

I have the exact same issue here. In none of the editors (online, Linux, Android) I haven’t been able to open any DocSpace files. Yesterday it all worked fine.

4

Update: The issue seems to have been fixed (on both of my accounts). I haven’t done anything for it to work again.

5

Me Too, exactly the same issue

6

Our team has implemented the necessary fix, and the service should now be functioning as expected.
Thank you once again for your patience and understanding as we worked to resolve this.

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