Hi:
I have a new problem. I wonder if it’s the lack of fonts
-
We are currently using 7.2.2
-
It is present on all tested devices
-
Only pdf exists
-
Attached after,test(deviceModel~osVersion~browserName~browserVersion)Please
reference
thanks
Hello @mao
Is this .pdf file a result of the conversion from other file format or it is originally a .pdf file?
Send it to me so we can check it out.
Hello again Constantine:
This file is converted from another document.
-
I’m sorry I can’t provide the source files
-
But I can tell you the font
font-family: 方正粗宋_GBK
font-size: 69.8
I am sorry that I will not be able to reply you for a week in the future.
Because we are coming to the most important festival of the year.
I wish you a happy New Year
My overseas friends
That is very unfortunate that you can’t share the files. Possibly you can create new ones to reproduce the issue and share them instead?
Anyway, I will give it shot and try to preproduce it myself and later will let you know the results.
Unfortunately, I wasn’t able to reproduce the issue myself.
Do I understand it correctly that this file was created not on your device? So to say, it was shared and you opened it with Mobile Editors.
Hi Constantine:
Sorry for the delay in replying to you.
This file is shared.I’m sorry I can’t reproduce the problem either.
I tried to open this file using WPS Office(app)
Attached at the end
Greetings again
Hello again @mao
I’m very sorry for the delayed response too.
Thanks for providing the example of the file with issue.
We are checking the situation with this document. Once I get any news I will inform you.
1 Like
Hello @mao
Based on this case we have created a bug report number 61021.
We are working on fix but I cannot give you any time frames on the fix release yet.
Looking forward to hearing from you!
1 Like
Hello again @mao
I’d like to inform you that mentioned issue was fixed in new version 8.0 of Mobile App.
Please update your application, check the issue again and provide a feedback.