The printed document appears blank

Docs
1

Document Server version:7.3.3.49
Type of installation of the Document Server (docker, deb/rpm, exe)
OS:windows11
Browser version:Firefox 111.0 (64 位)
The document content is displayed normally, and the print preview is blank, as shown in the figure

7
7741×813 55.1 KB

2

Type of installation of the Document Server:exe

3

Hi @henry1

Are problems with print preview displayed on all documents?

4

Yes,all documents are the same

5

@henry1
Could you clarify if the issue is reproducible when using other browsers:
Google Chrome or something else?

6

@Nikolas
Now I am using Firefox. After many attempts, I have found onlyoffice fonts. If the local fonts exist, they will be blank after printing to pdf, if they do not exist, there is no problem. Another problem is that if you click Print in Firefox, you can get a print preview. Google downloads. What’s the problem?

7

@henry1
Could you please provide a document that reproduces this problem?
You can upload it to some external storage and provide us with download link.

8

链接：百度网盘-链接不存在
提取码：1234

9

Hmm, unfortunately we can’t reproduce the problem on the provided file.

  1. Could you please reproduce the issue and provide us with videofile/gif?
  1. Could you describe the process in more detail?