Hello, I have a problem on a onlyoffice in docker that does not synchronize with Nextcloud files, when you open the file in Nextcloud with onlyoffice no worries the data is there, but when you quit it does not synchronize on the storage the file.
So I’ve got lots of files in the OnlyOffice cache, around 3.9G in documentserver/App_Data/cache/files/.
How can I launch file synchronization to empty this cache and save the changes in the files?
Best Regards
I have those error from nodejs
[2025-06-03T06:58:20.114] [ERROR] nodeJS - sendServerRequest error: docId = 2988130138;url = mycloud/apps/onlyoffice/track?
…
{“message”:“cURL error 6: getaddrinfo() thread failed to start () for myonlyoffice/ConvertService.ashx”}
at Request._callback (/snapshot/server/Common/sources/utils.js:0:0)
at Request.init.self.callback (/snapshot/server/Common/node_modules/request/request.js:185:22)
at Request.emit (events.js:198:13)
at Request. (/snapshot/server/Common/node_modules/request/request.js:1154:10)
at Request.emit (events.js:198:13)
at IncomingMessage. (/snapshot/server/Common/node_modules/request/request.js:1076:12)
at Object.onceWrapper (events.js:286:20)
at IncomingMessage.emit (events.js:203:15)
at endReadableNT (_stream_readable.js:1145:12)
at process._tickCallback (internal/process/next_tick.js:63:19)
An idea ?
Hello @Aukfood85
Please let us know detailed information about your installation:
A. Versions of Nextcloud, Document server, the connector app.
B. Point me to the guide that you used for Document server installation.
C. Go to the connector page and click ‘Save’ button. Will any error pop-up message appear? Please make a screenshot.
D. Please reproduce the issue: create a new file > edit the file > close it > wait 20 seconds and download local copy of the file. Will local copy contain your changes?
E. Once the issue is reproduced, please collect entire Document server folder. For docker it’s located here:
/app/onlyoffice/DocumentServer/logs/documentserver/