spawnAsync Error exited with non-zero code: 89

Docs
1

when open file, show error like this pic:

image
image528×585 10.2 KB

and log in convert is :
[2023-08-15T10:08:49.513] [DEBUG] [localhost] [50c58dbc088347f3958fc2f7163afb2a] [79988022766010368] nodeJS - error spawnAsync Error: /var/www/onlyoffice/documentserver/server/FileConverter/bin/x2t /tmp/ASC_CONVERT123715-4bnpjb.yff64/params.xml exited with non-zero code: 89
at ChildProcess.completionListener (/snapshot/server/build/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:42:23)
at Object.onceWrapper (events.js:520:26)
at ChildProcess.emit (events.js:400:28)
at maybeClose (internal/child_process.js:1088:16)
at Process.ChildProcess._handle.onexit (internal/child_process.js:296:5)
…
at spawnAsync (/snapshot/server/build/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:7:23)
at spawnProcess (/snapshot/server/build/server/FileConverter/sources/converter.js)
at spawnProcess.next ()
at ExecuteTask (/snapshot/server/build/server/FileConverter/sources/converter.js)
at ExecuteTask.next ()
at /snapshot/server/build/server/FileConverter/sources/converter.js
at Generator.next ()
at onFulfilled (/snapshot/server/build/server/FileConverter/node_modules/co/index.js:65:19)
at runMicrotasks ()
at processTicksAndRejections (internal/process/task_queues.js:95:5)
[2023-08-15T10:08:49.514] [DEBUG] [localhost] [50c58dbc088347f3958fc2f7163afb2a] [79988022766010368] nodeJS - stdout:
[2023-08-15T10:08:49.514] [DEBUG] [localhost] [50c58dbc088347f3958fc2f7163afb2a] [79988022766010368] nodeJS - stderr:
[2023-08-15T10:08:49.514] [DEBUG] [localhost] [50c58dbc088347f3958fc2f7163afb2a] [79988022766010368] nodeJS - ExitCode (code=89;signal=null;error:-89)
[2023-08-15T10:08:49.535] [DEBUG] [localhost] [50c58dbc088347f3958fc2f7163afb2a] [79988022766010368] nodeJS - processUploadToStorage complete
[2023-08-15T10:08:49.537] [DEBUG] [localhost] [50c58dbc08834

2

PS： /tmp/ASC_CONVERT123715-r2tyiw.7lj5f/params.xml can not be found …

3

Hi @bab.kwot,

Please specify the Document Server version you are using and provide the file you reproduce the issue with. You can upload this file to some hosting and send us the download link.

4

7.4.1 community version, the error seem to been show occasionally…
even open the same docxf, the error happens unpredictable;
And I can not reshow the error in a test file…
Is there any likely cause ???