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Separate servers, RPM script install - Error while downloading the document file to be converted

Information Value
Document Server version
Connector version 7.8.0
DMS (platform) version
OnlyOffice Server OS Alma Linux 8.8
Nextcloud Server OS CentOS 7
Client OS Fedora 36
Client Browser Firefox 111.0.1 64-bit

Hey all -

As the title suggests, I’m using two separate servers for my Nextcloud and OnlyOffice installs. At the moment, neither of them are Docker installs - Nextcloud was manually installed, and OnlyOffice runs on its own VM and was installed using the bash script. I have since gone and fetched our Let’s Encrypt certificates for OnlyOffice, and I’ve pasted my JWT (obtained from /etc/onlyoffice/documentserver/local.json) into Nextcloud… aaaaand I get this error:

Error when trying to connect (Error occurred in the document service: Error while downloading the document file to be converted.) (version

What gives? What do I do?

I should note: I have run the bash /usr/bin/ command, and I do have HTTP and HTTPS open on my server’s firewall. The error persists.

Hello @Short-Stay

Please provide logs of Document Server from /var/log/onlyoffice/documentserver/.
Additionally, please provide local.json for reference. You can archive all of these, upload archive to any cloud storage and share an external link to it via PM in terms of safety.