| Information | Value |
|---|---|
| Document Server version | 7.3.3.49 |
| Connector version | 7.8.0 |
| DMS (platform) version | |
| OnlyOffice Server OS | Alma Linux 8.8 |
| Nextcloud Server OS | CentOS 7 |
| Client OS | Fedora 36 |
| Client Browser | Firefox 111.0.1 64-bit |
Hey all -
As the title suggests, I’m using two separate servers for my Nextcloud and OnlyOffice installs. At the moment, neither of them are Docker installs - Nextcloud was manually installed, and OnlyOffice runs on its own VM and was installed using the bash script. I have since gone and fetched our Let’s Encrypt certificates for OnlyOffice, and I’ve pasted my JWT (obtained from /etc/onlyoffice/documentserver/local.json) into Nextcloud… aaaaand I get this error:
Error when trying to connect (Error occurred in the document service: Error while downloading the document file to be converted.) (version 7.3.3.49)
What gives? What do I do?
I should note: I have run the bash /usr/bin/documentserver-update-securelink.sh command, and I do have HTTP and HTTPS open on my server’s firewall. The error persists.