Send Plugin

Desktop editors
1

Do you want to: Report a bug
OS version: Windows 11
App version: 8.1.1.27 (x64 exe)
Downloaded from: ONLYOFFICE website

Hi,

I have a problem with Send plugin. I have installed Outlook (new) app, and despite setting it as default I get following result:

image

2

Hello @rigi

Please specify version of installed Outlook and how did you set up this client as default for better understanding.

3

Hi @Constantine,

Regarding Outlook version:

You have Microsoft Outlook Version 1.2024.1002.100 (Production).
Client Version is 20241004002.14.se
WebView2 Version is 129.0.2792.89.

Regarding setting up Outlook as default app:

Settings → Apps → Default Apps → Outlook (new)

image
image1037×940 28.7 KB

And here I set every possible field as Outlook (new)

4

Thanks. Please try running Desktop Editors in debug mode according to the article:

Once Desktop Editor runs in debug, please open devtools, then open a document and reproduce the issue. Share screenshots of any errors you find there after that.

5

Thank You for trying to help but unfortunately I was unable to do it. I did it step by step but I can’t pass this:

To start working in debug mode, right-click any editable field on the top toolbar (for example, font list combo) and click Inspect Element , or click anywhere in the document and press F1 .

If I try to press F1 it opens help page:

image
image1315×708 144 KB

And when I try with this part with Inspect Element in list combo I don’t see this inspect option:
image

6

Did you add space before --ascdesktop-support-debug-info? When document is opened and F1 is pressed, it should open Help as on your screenshot and another window with devtools if everything is done correctly.

Also, in order to test wether your Outlook can handle mailto links please perform this simple test:

  1. Create new empty spreadsheet:
  2. Right-click on any empty cell;
  3. From context menu select Hyperlink to create one;
  4. In the field “Link to” paste mailto:<address> and if needed set any display text.

Change <address> to any mailbox.

This will create similar link to the one that is used in Send plugin, try clicking it to see if Outlooks pops up that way.

7

Hi @Constantine, the method with mailto in spredsheet is working (while I press the link the Outlook pop up).

Regarding the the space before --ascdesktop-support-debug-info - yes I did, here is a video:

Since version 8.2 was released I will try same thing once it will be possible to update (desktop version)

8

Thanks for the test with mailto link.

New version just came out. Please note that after adding a flag to the shortcut you need to close the app and launch it again with this flag. Only after that you should be able to open devttols with F1.

9

Hi @Constantine

I made a recording, because I don’t really know at what stage the error appear in the code:

10

Oh, probably you wanted this:

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image955×768 88.5 KB

11

Yes, that what I was looking for. These issues are nothing unusual as this plugin does not have translations for this language.

Did you install Outlook (new) from Microsoft Store? Do you have any other mail services installed on your PC?

13

Yes, I installed it from Microsoft Store and I don’t have any other mail service installed on my PC.

14

Thanks. We will take a closer look at this situation. Once any news comes up, I will let you know.

16

Thanks for the patience. We have checked the situation and it turned out that Outlook (new) is not supported by the Send plugin so it cannot operate with it. Bug was registered on this issue and we are already working on the resolution.

Sorry for the inconvenience. Once any news comes up, I will let you know.