"Save copy as ... docx" results in "Unknown error." when 111 or more pages

[nilskamm]

Do you want to: Report a bug
Document Server version: 7.3.3.49
Type of installation of the Document Server: docker
OS: Ubuntu Server 20.04 LTS
Browser version: Firefox 111.0

We have a quite long docx-file. 321KB / 126 pages. When trying to create a copy via “File” → “Save copy as” → “DOCX” a small windows with the message “Unknown error.” occurs. I tested the same function with another, very small file and it works without any problem. To test it any further i created a new file, only Lorem Ipsum text, no formating. It works fine until 110 pages. With the 111th page the “Unknown error.” starts to happen.

Is this something that can be fixed or get an proper error message?

Thanks a lot!

[Constantine]

Hello @nilskamm

Sorry for the late reply.

Unfortunately, I wasn’t able to reproduce the issue with mentioned scenario.
Please provide some more information about the situation:

• link to guide that you used to install Document Server;
• log files of Document Server that are located in /var/log/onlyoffice/documentserver/ inside the container with Document Server for analysis (you can upload it to any storage and share via external link);
• information about the storage app with which Document Server is integrated, e.g. Nextcloud, ownCloud, etc.

If possible please record a video demonstration of the issue for better understandng.