Sample Data from OnlyOffice Docs never completely opens to edit

Docs
1

OnlyOffice Doc Server Win2k19
OnlyOffice Group Server Win2k19

I can never get the documents to fully load in the browser editor using the Doc server browser or a workstation browser. All workstations are Win10 using latest Edge. I have tried firefox and IE locally on the Doc Server. All with the same results. “Loading Spreadsheet” or “Loading document” endlessly.

Screen Shot 2022-01-12 at 7.58.13 PM
Screen Shot 2022-01-12 at 7.58.13 PM1020×765 108 KB

2

Screen Shot 2022-01-12 at 7.57.50 PM
Screen Shot 2022-01-12 at 7.57.50 PM1008×754 114 KB

3

Hello @timothy
Please go to the server where Document server is deployed and reproduce the issue with integrated example and provide us with whole Document server logs folder. It’s located here: Program Files\ONLYOFFICE\DocumentServer\log
Also please reproduce the issue with open browser console:

  • Open browser console (for example, F12 in Chrome) → choose ‘Network’ tab in browser console → reproduce the issue (open a file) → check if there are any error entries in console and send us a screenshot;
  • Choose ‘Console’ tab in browser console → reproduce the issue → check if there are any error entries in console and send us a screenshot.
4

Sent log folder via email.

console errors

5

Thank you for the provided data.

What is your installed version of PostgreSQL? Also please make a few tests:

  1. Go to %ProgramFiles%\PostgreSQL\9.6\pgAdmin 4\bin\ and execute pgAdmin4.exe.

  2. In the left side of opened window choose PostgreSQL.

  3. Use password onlyoffice .

Will the authorization be successful?

Also please provide us with screenshots of this directories of PostgreSQL: Database > onlyoffice > Schemas > public >Tables. You should see ‘doc_changes’ and ‘task_result’ tables.

6

PostgreSQL 14
Yes successful.
Screenshot. There are no tables in Tables.

postgresql
postgresql777×587 105 KB

7

Sorry about this situation. It’s related to a different encryption method in the latest PostgreSQL versions. Recently I posted the guide in other topic where there was a discussion with another user about the same situation. Please check it out and let us know if provided solutions helped (change encryption method or install PostgreSQL v.9.6) : Issue loading documents within DocumentServer - #7 by Alexandre

8

That corrected the issue. OnlyOffice docs and groups are now functioning properly. Thank you very much.

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