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I installed an onlyoffice server on a debian 12. With a certbot in https.
Access is OK.
When I run the TEST EXAMPLE


can you tell me why ?

Hello @supportiaf

Please provide guides that you’ve followed to install Document Server and enable HTTPS.
Additionally, please provide all logs of Document Server after reproducing the issue as a single archive for analysis. Logs are located in /var/log/onlyoffice/documentserver/.

Hello and thank you for your response,

Here are my tutorials:

install : Installer ONLYOFFICE Docs sur Debian, Ubuntu et ses dérivés - ONLYOFFICE


link to download the log file :


looking at the logs, I came across this problem:

onlyoffice convertRequest error: error: relationship “task_result” does not exist

after research I came across this topic:

in this procedure, there is this step that I do not have in mine:

Run the following command to configure the database:

psql -hlocalhost -Uonlyoffice -d onlyoffice -f ../../out/linux_64/onlyoffice/documentserver/server/schema/postgresql/createdb.sql

I followed this doc :

How to adapt this command compared to the tutorial that I followed ?


PS : at the same time I install an Ubuntu 16.04 following the tutorial to the letter

Necessary PostgreSQL setup and configuration steps are described in mentioned by you guide:

Installing and configuring PostgreSQL:

Install the PostgreSQL version included in your version of Ubuntu:

sudo apt-get install postgresql

After PostgreSQL is installed, create the PostgreSQL database and user:

The database user must have the onlyoffice name. You can specify any password.

sudo -i -u postgres psql -c "CREATE USER onlyoffice WITH PASSWORD 'onlyoffice';"
sudo -i -u postgres psql -c "CREATE DATABASE onlyoffice OWNER onlyoffice;"

Please try running only one guide at a time. Page that you mentioned is related to compiling source code.

Additionally, the link to logs seems to be expired by now.

Good morning,

Yes, I followed this tutorial:


But it doesn’t work, so I’m looking everywhere.

I sent a link above with my logs if anyone finds my problem


new link log


[2023-11-30T15:33:10.740] [WARN] [localhost] [conv_check_1708575723_docx] [userId] nodeJS - sqlQuery error sqlCommand: INSERT INTO task_result (tenant, id, status, statu: error: la relation « task_result » n'existe pas
    at /snapshot/server/build/server/DocService/node_modules/pg-pool/index.js:45:11
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:95:5)
[2023-11-30T15:33:10.741] [ERROR] [localhost] [conv_check_1708575723_docx] [userId] nodeJS - convertRequest error: error: la relation « task_result » n'existe pas
    at /snapshot/server/build/server/DocService/node_modules/pg-pool/index.js:45:11
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:95:5)

I redid everything on a Windows server.

Since I switched to HTTPS (ONLYOFFICE Docs Community Edition), I can no longer open a document directly on the onlyoffice server:



and on my nextcloud server:

Erreur durant la tentative de connexion (Une erreur s'est produite dans le service de document: Error while downloading the document file to be converted.) (version

Finally, my example file does not work, but I managed to synchronize it on nextcloud. and informing:


Did you execute documentserver-update-securelink.bat script after switching to HTTPS?
Did you make any changes to config files of Document Server?