Return to desk when printing a spreadsheet document

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1

Hi,

I have a .xlsx file that opens correctly with OnlyOffice Excel but I ask to print it, the operation starts but the application crashes with a return to desk.
The crash also occurs when selecting “Print to PDF” as a printer, so it does not seem to be caused by my printer. A pdf file “print.pdf” is generated but its size is zero.

I run OnlyOffice Desktop Editors version 7.2.0.204 (deb package) on WindowsFX 11.2. Linux kernel version is 5.15.0-50-generic x86_64.

I can send you the .xlsx file in a private message.

Interestingly, there is no crash when I use “Save as” and select “PDF file”. The PDF file that I get is fine (which saved my day…)

2

Hello @teglath

I can send you the .xlsx file in a private message.

Sure, please do it. I have increased your forum level, so you can contact me in PM.

3

Hello.
Have you received my file by email? I am not sure that this is the right way to do.

4

Hello @teglath
Did you send a file to email directly? Please don’t do it again, there’re a lot of mails in my mailbox, probably I missed it and I can’t find it at the moment.
You can contact me via PM on this forum (private chat) to provide mentioned file.

5

Sorry but I have not found how to send a PM. I browsed the help/FAQ to no avail. How can I do that?

6

I’ve sent you a message via PM. Please check notifications in the right top corner (your profile picture).

7

Hello Alexandre.
My system has updated OnlyOffice to version 7.2.1.36 and the problem has apparently been solved. There is no crash anymore with my file.
Checking the release notes for version 7.2.1, it seems that a lot of printing problems have been fixed, so the crash I encountered was probably one of those.
Thanks.

8

We are glad that the issue is solved.
Please feel free to contact us if you face any issues.