Dear All! Could you please help me.
Recently I’ve installed workspace community version on my Ubuntu 22.04 vm. HW spec 8 vCpu, 16 Gb ram+ 200 gb Ssd. I’ ve installed onlyoffice via script without docker.
Next I downloaded backup from saas
Version and tried to recover via admin or control panel.
Sometime system shows unknown error during recovery process. Latest recovery procedure sad that recovery completed, but I cannot see any files on documents area.
Main target of this activity is to download all files ~ 70 gb to external hdd and provide to the customer as second backup.
So they have two questions :
how to recover or migrate all documents from saas to on-prem
how to download all files to external drive in some automated way ? Thank you very much!
Hi @Migre,
There are some issues with restoring the backup file of a cloud portal on the server version of Workspace at the moment, we are actively working on a fix. Once the fix is available, we will notify you.
@Migre,
Could you please specify if the backup you created at Workspace Cloud included mail? If yes, please try creating a backup without including mail and then restore it on the server. Let me know the results.
Dear Carl!
Thank you for your reply, we do not use mail in our cloud portal. So our backup do not contain mail files or configs.
Should I try again restore same backup file or create new and download to new on-prem server?
@Migre,
Could you please create a new backup file, restore it on the server and send me the log file svcBackup.log from the directory /var/log/onlyoffice/ if the issue is reproduced again?
I`ve downloaded backup from online portal to VM (on-prem)
on first stage it`s just copy file from separate disk to /var/www/onlyoffice/data/temp/backup and shows Restore Completed successfully - but there no data on portal
next I`ve press Restore again - and process started again, but behavior was different - portal shows Restoration in progress and portal goes to inaccessible for the users
after couple hours - again Restore completed successfully, but still no data on portal, folder /var/www/onlyoffice/data/temp - consist of two folders - backup file and folder called p4fazzc
in this folder we have 2 sub-Folders :
databases and files
drwxr-xr-x 10 onlyoffice onlyoffice 4096 мая 23 00:46 .
drwxr-xr-x 4 onlyoffice onlyoffice 4096 мая 23 00:46 …
drwxr-xr-x 2 onlyoffice onlyoffice 4096 мая 23 00:46 calendar
drwxr-xr-x 2 onlyoffice onlyoffice 4096 мая 23 00:46 community
drwxr-xr-x 2 onlyoffice onlyoffice 4096 мая 23 00:46 core
drwxr-xr-x 2 onlyoffice onlyoffice 4096 мая 23 00:46 crm
drwxr-xr-x 2 onlyoffice onlyoffice 4096 мая 23 00:46 files
drwxr-xr-x 2 onlyoffice onlyoffice 4096 мая 23 00:46 files2
drwxr-xr-x 2 onlyoffice onlyoffice 4096 мая 23 00:46 projects
drwxr-xr-x 2 onlyoffice onlyoffice 4096 мая 23 00:46 webstudio
in files folder - we have a lot of file_xxyyzz folder - seems it is from backup.
Could you please try to open the backup file with any archive utility (e.g. 7zip)? Can it be opened correctly with no errors? We suppose the backup file is corrupt in your case.
For Docker installation, situation a little bit different:
Once Restore progress bar goes to 100% system refreshes page and that is all, not popup about Restoration process completed successfully or other messages.
bunch of log files from docker here: onlyoffice_docker.zip - Google Drive
the second strange issue is that portal still accessible for the users:
on separate tab of my browser I can open portal and get access to the files.
so I think restoration process did not started and system tries only copy file from disk to docker and that is all.
