Registration for only office docspace encountered request failed with status code 401

I used the bash docspace-install.sh package command, switched to HTTPS after startup, used my own certificate and domain name, and encountered a request failed with status code 401 when registering using email. sorry, This pop-up window just flashed by, below is the result of my phone recording screen.

Hello @ou-123
Please reproduce the issue and record a video file.
Do I understand it right that the issue is related to new user’ registration only? Please clarify if I misunderstood the situation.
Additionally, please collect DocSpace logs folder once the issue is reproduced and provide it to us. It’s located here: /var/lib/docker/volumes/onlyoffice_log_data/_data/
One more thing, have you tried to register a new user via portal’s IP address instead of the domain name?

Thanks.Yes, so far it has been a problem with new user registration. sorry, I just used onlyoffice and there are many files in this directory. I should have opened that one. I accessed it using a domain name, but when I used the bash/app/onlyoffice/config/docspace-ssl-setup-f yourdomain.com /app/only office/fullchain. pem /app/only office/privkey. pem command, the IP address was no longer accessible.

Here is the video recording I registered when using the domain name to access.

Hello @ou-123
Sorry for the late reply.

there are many files in this directory

If it’s possible, please provide us with entire folder once the issue is reproduced. If there’s sensitive data, you can send the logs to me privately. As for the provided video file, please capture entire screen so we can see how exactly you perform the registration of a new user.