ONLYOFFICE Docs v7.3 released: enhanced forms, SmartArt, new security settings, Watch Window, and more
ONLYOFFICE Docs v7.3 released

Recovery From backub

Здравствуйте. Использовал для установки Workspace script, на систему Debian 11. Все устанавливается без ошибок, но после накатывания бекапа, сделанного из того же продукта, но установленного с помощью docker-compose на Debian 10, примерно на половине процесса востановлееия, выскакивает ошибка “rsa-key not enable” после чего страница восстановления закрывается и открывается раздел документы, однаао при открытие любого из файлов для редакции, выскакивает ошибка о невозможности загрузить файл в редактор, файл отсутствует. Это говорит о том, что все данные из бекапа не заливаются.

Hello @Eduards
Please note that English is official language of this forum. Please rewrite your request.
As far as I understand, there’s an issue with backup restore feature.
Please provide us with details:

  1. Do both servers have the same component versions? I mean Control Panel, Community server, etc. This is an important thing, because if there’s a difference in component versions you will face issues probably.
  2. If it’s possible, please reproduce the issue and make screenshots.
  3. When the issue is reproduced, please send us Community server logs folder from the new portal. it’s located here: /app/onlyoffice/CommunityServer/logs/

By the way, please check out this guide: Using the Control Panel backup/restore feature - ONLYOFFICE
Please pay attention to core.machinekey value due to restore process.

Hello.

Thanks for the quick response,

Currently Onlyoffice communityserver version is 12.1.0.1760 both on the version installed with the help of the script and with the help of the docker-compose provided by you. When installing a backup made using the docker-compose version onto the version installed using the script, the following errors occur:

  1. If the backup is loaded from dropbox, then (MySql.Data.MySqlClient.MySqlException (0x80004005): Retrieval of the RSA public key is not enabled for insecure connections);

  2. When installing a backup file uploaded to the general section ((Inner Exception #9) MySql.Data.MySqlClient.MySqlException (0x80004005): Authentication to host ‘onlyoffice-mysql-server’ for user ‘onlyoffice_mailserver_user’ using method ‘mysql_native_password’ failed with message: Access denied for user ‘onlyoffice_mailserver_user’@‘172.18.0.7’ (using password: YES) —> MySql.Data.MySqlClient.MySqlException (0x80004005): Access denied for user ‘onlyoffice_mailserver_user’@‘172.18.0.7’ ( using password: YES));

I found that in the version from the script «mail_admin with the password Isadmin123» is used to connect the mail server, and in the version from docker-compose *«*onlyoffice_mailserver_user» with password «onlyoffice_mailserver_user_pass», which apparently is the reason for the impossibility of restoring the site using a backup.

I found that in the version from the script «mail_admin with the password Isadmin123» is used to connect the mail server, and in the version from docker-compose *«*onlyoffice_mailserver_user» with password «onlyoffice_mailserver_user_pass» , which apparently is the reason for the impossibility of restoring the site using a backup.

it shouldn’t be an issue, because restore process places files, configs, database tables on the new portal.
Please clarify if you used these two guides for your installations:
for ‘old server’ - Installing ONLYOFFICE Workspace using Docker Compose - ONLYOFFICE (docker-compose.workspace.yml file for ONLYOFFICE Workspace Community Edition
for ‘new’ server - Installing server version using the provided script - ONLYOFFICE

If it’s possible, please reproduce the issue > make screenshots and provide us with requested earlier logs. We have to take a closer look at the issue.

Processing: logs.zip…
Processing: logs.zip…

Processing: logs.zip…
Processing: logs.zip…

Sorry, I can’t get these files. Please place logs to any external storage and provide us with download link.

Thank you, we are checking the situation.