Real-time co-editing does not show real-time updates

Do you want to: Report a bug

Document Server version: 8.0.0.99
Type of installation of the Document Server: docker
OS: Arch Linux
Browser version: FF 122.0

To keep it short and sweet: when two users have a doc open at the same time, user 1 cannot see user 2’s changes, nor see user 2’s cursor position. This applies whether using the desktop editors or the in-browser version. Fast co-editing mode is enabled.

What approach do I take to troubleshooting this?

docker-compose for documentserver and nextcloud:

documentserver:

---
version: "2"
services:
    documentserver:
        image: onlyoffice/documentserver
        container_name: documentserver
        environment:
          - JWT_SECRET=xxx
          - PUID=1000
          - PGID=100
          - TZ=Europe/Berlin
          - LANG=en_GB.UTF-8
          - LANGUAGE=en_GB:en
          - LC_ALL=en_GB.UTF-8

        restart: always
        ports:
            - 5025:80
        labels:
            - deunhealth.restart.on.unhealthy=true
        volumes:
            - /srv/dev-disk-by-uuid-xxx/config1/onlyoffice/logs:/var/log/onlyoffice
            - /srv/dev-disk-by-uuid-xxx/config1/onlyoffice/Data:/var/www/onlyoffice/Data
            - /srv/dev-disk-by-uuid-xxx/config1/onlyoffice/lib:/var/lib/onlyoffice
            - /srv/dev-disk-by-uuid-xxx/config1/onlyoffice/db:/var/lib/postgresql
            - /srv/dev-disk-by-uuid-xxx/config1/onlyoffice/redis:/var/lib/redis
            - /srv/dev-disk-by-uuid-xxx/config1/onlyoffice/font:/usr/share/fonts/truetype/custom
            - /srv/dev-disk-by-uuid-xxx/config1/onlyoffice/rabbitmq:/var/lib/rabbitmq

networks:
  default:
    name: [same as nextcloud]
    external: true

Nextcloud:

---
version: "2"
services:
  nextcloud:
    image: linuxserver/nextcloud
    container_name: nextcloud
    environment:
      - PUID=1000
      - PGID=100
      - TZ=Europe/xxx
      - REDIS_HOST=redis
      - REDIS_PORT=6379
    volumes:
      - /srv/dev-disk-by-uuid-xxx/config1/nextcloud/config:/config
      - /srv/dev-disk-by-uuid-xxx/config1/nextcloud/data:/data
      - /srv/dev-disk-by-uuid-xxx/media:/media
    links:
      - mariadb
      - redis
    depends_on:
      - mariadb
      - redis
    restart: unless-stopped
 
  mariadb:
    image: linuxserver/mariadb
    container_name: mariadb
    environment:
      - PUID=1000
      - PGID=100
      - MYSQL_ROOT_PASSWORD=xxx
      - TZ=Europe/Berlin
    volumes:
      - /srv/dev-disk-by-uuid-xxx/config1/mariadb:/config
    restart: unless-stopped
 
  letsencrypt:
    image: linuxserver/swag
    container_name: swag
    cap_add:
      - NET_ADMIN
    environment:
      - PUID=1000
      - PGID=100
      - TZ=Europe/xxx
      - URL=my.domain
      - SUBDOMAINS=wildcard
      - VALIDATION=dns
      - DNSPLUGIN=porkbun
      - EMAIL=xxx
    volumes:
      - /srv/dev-disk-by-uuid-xxx/config1/letsencrypt:/config
    ports:
      - 443:443
      - 80:80
    restart: unless-stopped

Hello,
Please provide the following info:

  1. Screenshot of ONLYOFFICE Connector’s app settings
  2. Version of ONLYOFFICE Connector’s app
  3. Version of Nextcloud
  4. Open the Editor => open DevTools (F12 in Chrome/Firefox) Console and Network Tabs => refresh the page=> reproduce the issue and send us the screenshot of the above mentioned tabs

Went to gather this info yesterday and co-editing was working as expected. I hadn’t changed anything. I’ll return to this thread if the problem arises again. Thank you!

Alright, you are welcome. Contact us if you face further problems with co-editing