Problem with Onlyoffice and Mattermost

Connectors
1

Do you want to: Report a bug
Bug: I installed onlyoffice Documentserver on a Server withe the Guide from the offical site. With chrome I can connect to the Domain and use the Demoservice. But I want to use Onlyoffice with Mattermost. I installed the Onlyoffice Addon for Mattermost from Github. I used the same link as above with Port 80 (and also tried 8000). The server shows me an editing sign for office files. When I try to edit a file, it the Site goes white and nothing is happening. The domain is running with http. Im not using JWT.

Document Server version: 7.0.0
Connector version: 1.00
OS: Ubuntu 20.04 LTS

Hello,
I would like to have onlyoffice for our schoolservers and dont get it to work. Appreciate some help.

Kind Regards
geE68

2

Hello @geE68
Could you please reproduce the issue and make a screenshot. Also please check Mattermost server logs entries. Is there any error? It’s located here: http://domain_name/admin_console/reporting/server_logs
Also please let us know which guide you used for Document server installation.

3

Hello @Alexandre,

thank you for your answer.
The page looks like this. It’s the same for the Browser and Desktop App.

Screenshot 2022-02-02 211701
Screenshot 2022-02-02 2117011912×769 273 Bytes

I followed this Guide: Installieren von ONLYOFFICE Docs für Debian, Ubuntu und Derivativen - ONLYOFFICE

Blockquote
{“timestamp”:“2022-02-02 20:03:53.455 Z”,“level”:“error”,“msg”:“Access to route for non-existent plugin”,“caller”:“app/plugin_requests.go:37”,“missing_plugin_id”:“com.mattermost.apps”,“url”:“/plugins/com.mattermost.apps/api/v1/bindings?user_id=ftbapk3hoj8hbbax3z9b47waga&channel_id=ud8e4esz1jrfdg6qep6tei6mnr&team_id=&user_agent=webapp”,“error”:“plugin not found: com.mattermost.apps”}
{“timestamp”:“2022-02-02 20:04:24.981 Z”,“level”:“warn”,“msg”:“Unable to parse developer flag”,“caller”:“web/handlers.go:106”,“developer_flag”:“”}
{“timestamp”:“2022-02-02 20:04:32.593 Z”,“level”:“warn”,“msg”:“Unable to parse developer flag”,“caller”:“web/handlers.go:106”,“developer_flag”:“”}
{“timestamp”:“2022-02-02 20:05:04.290 Z”,“level”:“warn”,“msg”:“Unable to parse developer flag”,“caller”:“web/handlers.go:106”,“developer_flag”:“”}
{“timestamp”:“2022-02-02 20:05:27.327 Z”,“level”:“warn”,“msg”:“Unable to parse developer flag”,“caller”:“web/handlers.go:106”,“developer_flag”:“”}
{“timestamp”:“2022-02-02 20:05:54.715 Z”,“level”:“warn”,“msg”:“Unrecognized config permissions tag value.”,“caller”:“api4/config.go:380”,“tag_value”:“sysconsole_write_*_read”}
{“timestamp”:“2022-02-02 20:05:54.812 Z”,“level”:“info”,“msg”:“[ONLYOFFICE]: The server responded without errors”,“caller”:“app/plugin_api.go:921”,“plugin_id”:“com.onlyoffice.mattermost”}
{“timestamp”:“2022-02-02 20:07:02.789 Z”,“level”:“warn”,“msg”:“unable to extract file content”,“caller”:“docextractor/combine.go:35”,“error”:“error unzipping data: zip: not a valid zip file”}
{“timestamp”:“2022-02-02 20:07:46.052 Z”,“level”:“info”,“msg”:“Public links have been disabled.”,“caller”:“web/context.go:103”,“path”:“/api/v4/files/8oci7ptpi7y8mqqaezu4gtmf5a/link”,“request_id”:“ngd1yjhugpfri8dqmw7krr5n1w”,“ip_addr”:“xxx.xxx.xxx.xxx,“user_id”:“ftbapk3hoj8hbbax3z9b47waga”,“method”:“GET”,“err_where”:“getPublicLink”,“http_code”:501,“err_details”:”“}
{“timestamp”:“2022-02-02 20:07:48.932 Z”,“level”:“info”,“msg”:“Public links have been disabled.”,“caller”:“web/context.go:103”,“path”:”/api/v4/files/8oci7ptpi7y8mqqaezu4gtmf5a/link",“request_id”:“76qygzt373n45mxtrbyg1ncy8c”,“ip_addr”:“xxx.xxx.xxx.xxx,“user_id”:“ftbapk3hoj8hbbax3z9b47waga”,“method”:“GET”,“err_where”:“getPublicLink”,“http_code”:501,“err_details”:”“}
{“timestamp”:“2022-02-02 20:09:11.326 Z”,“level”:“warn”,“msg”:“Unable to parse developer flag”,“caller”:“web/handlers.go:106”,“developer_flag”:”“}
{“timestamp”:“2022-02-02 20:09:39.996 Z”,“level”:“info”,“msg”:“Public links have been disabled.”,“caller”:“web/context.go:103”,“path”:”/api/v4/files/8oci7ptpi7y8mqqaezu4gtmf5a/link",“request_id”:“b1xghythojypbyjqdzsafacqjh”,“ip_addr”:“xxx.xxx.xxx.xxx,“user_id”:“ftbapk3hoj8hbbax3z9b47waga”,“method”:“GET”,“err_where”:“getPublicLink”,“http_code”:501,“err_details”:”“}
{“timestamp”:“2022-02-02 20:10:06.591 Z”,“level”:“info”,“msg”:“Public links have been disabled.”,“caller”:“web/context.go:103”,“path”:”/api/v4/files/8oci7ptpi7y8mqqaezu4gtmf5a/link",“request_id”:“zm6j6cxtpbgjfciixnbqcickcr”,“ip_addr”:“xxx.xxx.xxx.xxx,“user_id”:“ftbapk3hoj8hbbax3z9b47waga”,“method”:“GET”,“err_where”:“getPublicLink”,“http_code”:501,“err_details”:”"}

Thank you for your help,
geE68

4

Are both sides on http? Please reproduce the issue with open browser console (F12 in Google Chrome), check Network and Console tabs. Are there any error entries?

Also please make a test. Please set AuthorizationJWT in JWT Header: in ONLYOFFICE plugins.

One more thing, please provide us with whole Document server logs folder. It’s lcated here: /var/log/onlyoffice/documentserver/

5

Hi @Alexandre,

thanks again for your kind help. I got it it working now!

Your hint with HTTPS / HTTP made it. I checked the Chrome logs and it showed this:
screen

So i switched the Onlyoffice server to https and it worked.

But I have a question concerning the Plugin. Is there a Button to go back to the channel? Because i didn’t find it and I have to start a new tab to go back to the channel. On the Desktop app its a bigger problem, because you have to kill the mattermost task every time.

Kind Regards
geE68

6

Hello @geE68
We are glad that the integration issue is solved. As for plugin question, we are checking the situation. I will notify you when I get any news.

7

Update: There’s ‘open file location’ button in the right top corner. Is this what you are looking for?