Hello. I need your help. I have a strange problem on OnlyOffice corporative portal. I can’t unblock user. Message tell’s me something like that:
"Adding new users will exceed the maximum number of portal participants allowed by the current tariff plan. "
I have another message on portal tell’s me that: “Your technical support and updates subscription has expired”. I know that it expired, I didn’t get updates and support in the future. But why I can’t add or unblock a user ? It tells me 0/50 , but I have 41 users total with blocked users.
It sounds like your version of ONLYOFFICE Groups (Community Server) might be outdated, which could be affecting how user limits are calculated or displayed.
To help us investigate further, could you please provide the following details about your environment?
The operating system where ONLYOFFICE Workspace is installed
The installation type (EXE, Docker, DEB/RPM)
The versions of ONLYOFFICE components:
For EXE: a screenshot from Control Panel > Programs and Features
For Docker: run docker ps
For Linux: run apt list --installed | grep onlyoffice
