Problem of backup of a file in the cloud?

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I had a big problem with a file that didn’t keep the changes, although I saved it several times during the work period.

When I look at the version history there is a one-month gap between the 8/02 and the 11/03 while I worked throughout the month of February. Could you do something to find a corresponding version on your servers on February 28th.

thank you in advance

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Hi @jean-matthieu :wave:

We will look into your situation. And could I ask you to send the URL of your ONLYOFFICE portal in private?

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Sure thanks a lot it will be of great help

Where can I answer in private message to give you the adress
Jean-Matthieu

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Thanks, got your message via PM!

We continue our discussion in PM.