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Printing to thermal label printer has grey hatched background

Do you want to: Report a bug
Symptoms: On an intermec PC43d there is a grey hatched background on all labels printed. To replicate just create a suitable page sized file and print it. Saving the file as either docx or PDF does not make a difference when printed from OODE. I have loaded the PDF into a system document viewer and it prints without the background. I have also loaded the docx into LibreOffice and it prints fine.
I have tried both no background and a white background with the same symptoms.
This is in OODE on Debian 11.
I’m at a loss what to try next so I’m reporting this as a bug for now unless anyone has any suggestions?

Hello @mattdale
Please let us know exact version of Document server which you are using. Also point me to the guide which you used for installation.
Do I understand it right that usage scenario is following: open file for editing via Document server > Print > the result has grey hatched background. Does the issue reproduce with all files?


This is in the desktop editor. I haven’t tried through a document server.

Please let us know your Desktop Editors version. Also please provide us with a file where the issue reproduces.

The desktop editor version is

I’ll send the file I’m currently using

File available at Upload files for free - 2x4label.docx -

Thank you, we are checking the situation.

Hello @mattdale
Could you please reproduce the issue and make a photo of the result. We need to take a look at it.

The one printed from OnlyOffice on the left and LibreOffice on the right

ou can make prints lighter or darker by adjusting the print density setting in the printer driver’s dialog box or the RJ Utility. -5 is the lightest, and +5 is the darkest. Make sure you are using recommended Brother Genuine Thermal paper.

Open the printer properties page within the thermal label printer. An easy way to do this is to click File and then click Print with the document you are trying to print. Labels; plain paper (vellum), packing roll, with background pantone ccolor (chosen by the customer), adhesive: permanent, … For use with desktop printers.

This was a bug which has now been resolved. It was not a settings issue

Hello @mattdale
Thank you for confirmation that the situation has been resolved. Please feel free to contact us if you face any issues.

No problem. Sorry I didn’t update you earlier. It just was fixed one day.

The only issue I currently have with printing is that I can’t press enter to skip through the print preview dialog but this is only a minor quibble.

Sounds interesting. I have tried to reproduce this behavior on my Debian 11 (Desktop editors v.7.3.3, snap), but I didn’t face it. If it’s possible, please record a videofile while you’re reproducing the situation, we will check it out. Additionally, please let us know your current versions of Desktop editors and OS as well.

I update through apt. I’ll check the versions and do my best to get a video file

Sure, please keep us posted.