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Printing to thermal label printer has grey hatched background

Do you want to: Report a bug
Symptoms: On an intermec PC43d there is a grey hatched background on all labels printed. To replicate just create a suitable page sized file and print it. Saving the file as either docx or PDF does not make a difference when printed from OODE. I have loaded the PDF into a system document viewer and it prints without the background. I have also loaded the docx into LibreOffice and it prints fine.
I have tried both no background and a white background with the same symptoms.
This is in OODE on Debian 11.
I’m at a loss what to try next so I’m reporting this as a bug for now unless anyone has any suggestions?

Hello @mattdale
Please let us know exact version of Document server which you are using. Also point me to the guide which you used for installation.
Do I understand it right that usage scenario is following: open file for editing via Document server > Print > the result has grey hatched background. Does the issue reproduce with all files?

Hi,

This is in the desktop editor. I haven’t tried through a document server.

Please let us know your Desktop Editors version. Also please provide us with a file where the issue reproduces.

The desktop editor version is 7.1.1.57.

I’ll send the file I’m currently using

File available at Upload files for free - 2x4label.docx - ufile.io

Thank you, we are checking the situation.

Hello @mattdale
Could you please reproduce the issue and make a photo of the result. We need to take a look at it.

The one printed from OnlyOffice on the left and LibreOffice on the right

ou can make prints lighter or darker by adjusting the print density setting in the printer driver’s dialog box or the RJ Utility. -5 is the lightest, and +5 is the darkest. Make sure you are using recommended Brother Genuine Thermal paper.