Printing documents on Richon and incorrect orientation

Docs
1

Hello!
Please help me with the problem of printing landscape documents.
Only in OnlyOffice, all documents (word, excel, pdf) are printed in portrait mode when printed on a Richon mp2014d printer.

3 Richon mp2014d printers and any Windows 8,8.1,10 PCs behave in the same way.
Changing the print settings and printer properties to landscape orientation, disabling duplexing, and trying to create a custom paper size do not affect the situation.
Reinstalling the driver and resetting the printer settings does not help.
Depending on the OS, there are different printer drivers: “Connecting a network printer”, Richon MP2014D DDST.

I am unable to install the PCL6 universal driver due to an error.

This would be obvious (driver issues), but:

  • the problem occurs with different drivers
  • the problem on different PCs with different OS
  • the problem only on the Richon MP2014D printer, everything is fine on other printers.
  • the problem only in OnlyOffice, in LibryOffice, OpenOffice, MicrosoftOffice this problem does not exist!
  • ! and the most interesting ! - if you click fast print, then everything is printed normally!!!

OS: Windows 10 Pro, Windows 8.1, Windows 10 Home, Windows 7, Windows 8
The configuration has not changed, and desktop versions from the official windows x64 website are being used.

2

I add:

If you select the text, press the right key-print the selected, then it is printed in normal landscape mode.
I understand this function, like “Quick Print”, works equally and correctly.
But the usual print with the selection of options and print with the printer dialog box - incorrectly.

4

I add:

If you insert Page Breaks or Section Breaks on the first book page, then even if the document has different pages with orientation (both landscape and portrait), then it starts to print the entire document correctly both through the “print” button and through the “quick print” button.

5

i.e. the document should look like this:
1 page - Book with section break (On current)
2 page landscape
3-n any orientation

6

Hi @SergioS, :handshake:

Thank you very much for your detailed explanation — that’s incredibly helpful.

To investigate the issue more accurately, could you please:

  1. Share a sample document where the problem occurs (even if it happens with any file — just for reference);
  2. If possible, record a short video showing the printing issue — this would help us better understand the behavior you’re experiencing.

We appreciate your assistance :hugs: