Printer not listed, only print to file: OnlyOffice Desktopeditors 7.5

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OS version: Ubuntu 22.04.3 LTS
App version: 7.5.1.23
Downloaded from: ONLYOFFICE website / Other (specify): SNAP on Ubuntu Jammy

The print dialog only gives me the Print to File option. Documentation suggests I set up a printer by tapping the Tools or Settings icon in the right top of the top toolbar. There is no such thing anywhere in my menus.

And when I print my spreadsheet to PDF and print that out, half my numbers are XXXXX no matter how wide I make my cells.

Hello @profe_miguel

As far as I know, snap applications are running in some sort of containers (just like Docker ones) that do not have direct access to the system. Please try granting access to the printers for Desktop Editors by running such command:

sudo snap connect onlyoffice-desktopeditors:cups-control :cups-control

Please let me know if it helps.

Hello. I have the exactly the same problem, with version 8.0.0.99 , under Ubuntu 22.04. I have read on github.com that this was a known bug, and that it is supposed to be fixed in versions 8.0 of OnlyOffice. Unfortunately, it doesn’t seem to be working for me.

sudo snap connect onlyoffice-desktopeditors:cups-control :cups-control
returned
snap “onlyoffice-desktopeditors” has no plug named “cups-control”

I resolved my problem by switching to Linux Mint, but only after making sure I got the Cinnamon (Edge) version, which has the 6.5 kernel which supports my printer, evidently. I don’t know if the kernel was the problem with Ubuntu but I had had so many problems that I hoped a switch would do it. (It mostly has, though Firefox continues to freeze from time to time.)