I have integrated editor on my website with custom document storage. Print button generates an url, which gives 404 error. This url should send request on documentserver. I investigated, that the difference between success request on documentserver and this failed request is in only office image version in the path. Succeeded requests looks like doc-server-develop.my_domain.com/7.1.1-23/sdkjs-plugins/zotero/resources/light/icon.png, but unsucceeded url looks like doc-server-develop.my_domain.com/printfile/869bdbce-6132-11ee-bdce-0242c0a8a002_970/zzz.pdf. What could be an issue? Where is the failed url formed? How to fix it?
Hello @dreztsov
You can download and install sample document storage example on the language that corresponds to your a actual custom storage to check how it works there:
https://api.onlyoffice.com/editors/demopreview
In general, I can see that the version that you are using is outdated. Please update your Document Server to the actual version 7.4 and check the situation again.