Password reset emails are not coming from the portal
I haven’t used my portal at https://experts-edu.onlyoffice.eu for a long time, and now I can’t log in or reset my password. Password reset emails are not being delivered.
To rule out mail server configuration issues, I specifically changed my domain’s mail server to Cloudflare, but this didn’t help.
I am the administrator of the portal.
Please help me regain access to the portal and the files stored there.
Thank you in advance!
P.S. The support team in the chat ultimately recommended that I create a post in this forum under this category.
Hello @DmitryV
What email address are you using for password resetting? Also, are there other admins on the portal that can change your password?
If the data related to your portal (email address) is a sensitive information, you can contact me via PM.
Dear Alexandre,
Thank you for reaching out. The email address I am using for password resetting is dmitry@experts-edu.org. There are no other admins on the portal who can change my password.
Please let me know if you need any further information.
Understood, we are checking the situation, I will contact you shortly.
No issues were detected with Workspace Cloud. Please provide us with additional information:
A. Do I understand it right that you’re using external mail service?
B. Are there other users on the portal? Could you please ask them to click ‘forgot password’ button on the authorization page? Will they receive a letter?
Dear Alexandre,
A. Yes, we are using an external mail service, and I have specifically moved it to Cloudflare to prevent any issues on my side.
B. I haven’t used the portal for a long time, and it will be difficult to find someone to test it at the moment.
Would you be able to manually reset the password for dmitry@experts-edu.org and send it to this email?
Thank you for your assistance.
Can you receive emails from other mail services in this mailbox? For example, from Gmail? Also, please specify your external mail service
Dear Alexandre,
Yes, I can receive emails from other mail services, including Gmail, as well as notifications from this forum.
Currently, I am using Cloudflare Mail Forwarding to minimize any potential issues with spam filters and ensure smooth email delivery.
Please let me know if you need any further details.
No, I meant what mail service/server you are using with the Workspace?
Good point, thank you. I don’t quite remember since it was set up a long time ago, but I believe there should be a default service like notify.onlyoffice.com—though I might be mistaken.
Would you be able to simply reset the administrator password there?
Solved via PM.