OO Documents for Android 8.8.0 does not work with Samsung physical keyboard EF-DX815

Docs
1

Do you want to: Report a bug

OO Documents for Android does not work with the Samsung physical keyboard EF-DX815 on my Galaxy Tab S9 FE Plus Tablet:

  • I can use the cursor keys to navigate in a document.
  • but all the letter keys are not working

Api level: 34
App code: 611
App name: 8.3.0
Brand: samsung
Device: gts9fep
Device language: English
Model: SM-X616B
OS version: 5.15.153-android13-3-29539737
Version release: 14

Document Server Version: Hosted by service provider wolkesicher.de

2

Hello @ndilimani

Please note that newer version of the app is available in the market, update the app and check the situation again. I am looking forward to your feedback.

3

Thank you, Constantine, for the reply. The new version is installed on my tablet, the result is, however, the same: I can use the cursor keys, but pressing the letter keys has no effect.

4

Thank you for the reply. Does input work with virtual on-screen keyboard or it produces the same behavior?

5

Input works with the virtual on-screen keyboard but not with the EF-DX815 physical keyboard.

6

Does it happen with with all keyboard languages? By the way, do you use system default keyboard or a custom one?

7

The EF-DX815 is the official keyboard that came with ther tablet. I have the German version and use the QWERTZ format. The problems occurs irrespective which language I choose for the spell checker etc.

8

Thanks. We will try to reproduce the situation and analyze it from our end. I’ll let you know if any update comes up or in case I need more information.

10

Hello again @ndilimani

Unfortunately, we did not manage to reproduce the issue with keyboard input. Could you please specify currently used version of the app? Is it 8.3.2?