onlyofficeFilesTrashCleaner.service exit constantly

Workspace
1

Service restarts constantly

Version 12.5.2.1848
mariadb Ver 15.1 Distrib 10.1.48-MariaDB, for debian-linux-gnu (x86_64) using readline 5.2
Debian 10

Dec 01 15:38:04 hostname systemd[1]: Starting ONLYOFFICE FilesTrashCleaner Service...
Dec 01 15:38:04 hostname systemd[1]: Started ONLYOFFICE FilesTrashCleaner Service.
Dec 01 15:38:04 hostname mono[2105]: /var/www/onlyoffice/Services/TeamLabSvc/TeamLabSvc.exe: Service  started
Dec 01 15:38:06 hostname mono[2157]: /var/www/onlyoffice/Services/TeamLabSvc/TeamLabSvc.exe: Service  started
Dec 01 15:38:06 hostname systemd[1]: onlyofficeFilesTrashCleaner.service: Main process exited, code=exited, status=255/EXCEPTION
Dec 01 15:38:06 hostname systemd[1]: onlyofficeFilesTrashCleaner.service: Failed with result 'exit-code'.
Dec 01 15:38:06 hostname systemd[1]: onlyofficeFilesTrashCleaner.service: Service RestartSec=100ms expired, scheduling restart.
Dec 01 15:38:06 hostname systemd[1]: onlyofficeFilesTrashCleaner.service: Scheduled restart job, restart counter is at 10.
2

hi @ingvar42
Let’s clarify some information:

  1. Which guide did you use for installation OnlyOffice Workspace?
  2. After which actions did the issue start occurring?

Do you have the ability to provide the Community server logs?

3

Hi Nikolas.

Installed many years ago via manual installation. Upgraded during usage up to v.11 and then v.12

Last time installed minor update and noticed problem via journalctl -f

Unfortunately I do not see any Community server logs in /var/log/onlyoffice or /var/www/onlyoffice/Logs

4

@ingvar42
Could you please provide the entire /var/log/onlyoffice/ folder?

or the following specific files:

  • /var/log/onlyoffice/web.api.log
  • /var/log/onlyoffice/web.log
  • /var/log/onlyoffice/web.sql.log
  • /var/log/onlyoffice/FilesTrashCleaner.log
6

One time link: One time drop | Securely send files with a one-time link

There is no FilesTrashCleaner.log

7

Hi @ingvar42

Could you upload the logs to an external storage. Alternatively, send them privately if you prefer not to share the logs publicly.

image

8
1 Like
9

Downloaded, thank you!

10

@ingvar42
We’ve reviewed the logs.

Based on everything, the recommendation is to update MariaDB. Version 10.1.48 is considered old.

Aim for a version like MySQL >= 5.7.

11

Ok. Will try.

1 Like