Onlyoffice validation error/authentication error

Connectors
1

Hi Gents,

I have installed odoo erp and onlyoffice Doc community release on Qnap’s ubuntu station (ubuntu 24.04)
odoo works fine and onlyoffice installation was fine as well.
For odoo, the Ip is 192.168.x.123 port is 8069
For onlyoffice, ip is 192.168.x.123 port is 8059
Two postgres instances for each app with respect port as 5433 & 5432

I am stuck on the onlyoffice connector to odoo. It always returned as Validation Error(authentication error).
Connector’s setting as below:

Document Server Url
http://192.168.3.127:8059/
Server address for internal requests from the Document Editing Service
http://192.168.3.127:8069/
Document Editing Service address for internal requests from the server
http://192.168.3.127:8059/
Security
Document Server JWT Secret
•••••••••••••• — customized secret
Document Server JWT Header
Authorization

In the docserver log I got Jsonwebtoken error as invalid signature token = …

I have checked the secretes in local.json file and matches with odoo addon setting. Any other possibilities?

Thanks in advance,

3

OK. I guess the previous issues was caused by incorrect customized secrete. Move on and got following error.

Validation Error

Error while downloading the document file to be converted

What is this mean?

5

Hello @john94582,
Could you please clarify the following:

  1. Does the example of Onlyoffice Docs work?
  2. What installation method was used? (Docker, Deb/RPM, Windows installation)
  3. The operating system version and the Onlyoffice Docs version.
  4. Additionally, we kindly ask you to provide the DocumentServer log files.