OnlyOffice overwrites characters from keyboard

Desktop editors
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1

I’d like to Report a bug (or Ask a how-to question)

Hello, I have system keyboard (Input source) with national characters “Polish - Pro”. Normally I’m getting national characters with Alt. Especially “ę” is Alt-e and “ć” is Alt-c. Unfortunately Onlyoffice overwrites characters from system with its own shortcuts/characters, which are “€” for Alt-e and “©” for Alt-c.
I can’t find a way to change this behaviour, which make Onlyoffice seriously impaired tool in Poland.

OS version: macOS 11.6
App version: 6.4.1
Downloaded from: ONLYOFFICE website

2

Hello,

Thank you for contacting us!

We will forward the question to the development department and answer you later.

3

Hello,

This is a recurring problem in the Desktop Editors for macOS.

The issue has been registered in our bug tracking system (bug #49036).

We are sorry for the inconveniences caused.

Best regards,

4

Thank you. Is there a possible workaround for non-pure-english keyboard users?

5

Regret to say but as for now there is no any alternative solution for this issue.
We can only suggest using another editor, if the problem does not repeat there, and copying the text to the ONLYOFFICE Documents Editor.

Best regards,

6

Thank you. What is possible timeframe for correcting this error, which would enable more production-like usage of the OnlyOffice? This error is unfortunately disqualification for us :frowning: [with regards to your achievements in other areas and possibilities which are astounding]
Best,
Marcin

7

We understand the inconvenience this situation may cause, but, unfortunately, we cannot provide any specific dates regarding the matter.

8

this problem was reported already in October 2021 for ver 6.4.1 and in ver. 7.0.1 still has not been fixed. This seems to be disrespectful to the users :rage: