I use deepin, I installed the new version 23 and installed version 8.2.0 of onlyoffice from the repository, do not use the deepin store because the version is old, onlyoffice installs without problems but when I open a document it only opens a new page blank, this happens with xlsx and docx files. This problem happened to someone.
Hello @heyky
Please specify how exactly Desktop Editors were installed. By the way, you can try installing it from alternative source, full list you can find here:
I use the version of deepin 23, the way of installing the Onlyoffice Desktop we do it as explained on the website:
sudo mkdir -p -m 700 ~/.gnupg
gpg --no-default-keyring --keyring gnupg-ring:/tmp/onlyoffice.gpg --keyserver hkp://keyserver.ubuntu.com:80 --recv-keys CB2DE8E5
sudo chmod 644
sudo chown root : root / tmp / onlyoffice . gpg
sudo etc. /tmp/onlyoffice.gpg /usr/share/keyring/onlyoffice.gpg
echo ‘deb [signed-by=/usr/share/keyrings/onlyoffice.gpg] https://download.onlyoffice.com/repo/debian squeeze main’ |
sudo tee -a /etc/apt/sources.list.d/onlyoffice.list
The installation is a success, but the when I open a file with DOCX or XLSX data, the file opens blank.
Today I installed the latest version of OnlyOffice Desktop 8.3.0.97, but the problem of opening a blank DOCX or XLSX document with data, persists.
Does it happen with every file? Are you opening files from the same disk where Desktop Editors available? If a new file is created, some content added to it, would it possible to save it and open afterwards?
Can you record a video with issue demo for better understanding?