Onlyoffice on nextcloud generate blank pdf

[julbroa]

ONLYOFFICE cloud: Free / Business / Personal
Do you want to: Suggest a feature / Report a bug / Ask a how-to question
For feature suggestions, describe the result you would like to achieve in detail.
For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem.
Browser version:
I have onlyoffice installed within nextcloud but when generating a pdf of some document it is completely white. If I download the .docx it does bring content but not the generated pdf

[Constantine]

Hello @julbroa

Please provide more some information:

• version and installation type (Docker, DEB/RPM, exe) of Document Server;
• version of the connector app;
• version of Nextcloud;
• type and version of the browser that is used. e.g. Chrome, Firefox, etc;
• the original document with which the issue is reproducible.

You can send me a link to the file via PM in terms of safety.
Also, does it happen with a particular file or all of them?

[Robin_Mohr]

I’m facing the exact Problem. I’m using the cummunity-document-server for Nextcloud. Everything is latest Version. Doesn’t work for various Browsers.
Has the issue been solved?
Thanks and Regards
Robin

[Constantine]

Hello @Robin_Mohr

No, original user didn’t provide any of requested information.

@Robin_Mohr

I’m using the cummunity-document-server for Nextcloud.

Do you mean Nextcloud application Community Document Server? If yes, please note that this application is developed by Nextcloud team, hence to get help on it you need to contact them.

[Robin_Mohr]

Hi Consantine,
thanks for the reply. Still trying to figure out, if the server really is the problem or anything else. I will ask the nextcloud community. But here at least someone was facing the exact same issue.
I’ll post it here when I know more.

[Constantine]

Sure, we are always open for the feedback!

[Nagazar]

I have a question similar to this.

We are using Nextcloud via Hosting through Hetzner and are using following Versions

version and installation type of Document Server: 0.1.17 (https://apps.nextcloud.com/apps/documentserver_community)

Only Office: 9.2.2
version of Nextcloud: 28.0.3 ( is shown as the most recent version)
Browser: Firefox (most recent version)

The Problem: We fixed the problem that only office can’t open PDf files by using PDF Viewer but we still can’t export Text-Documents as pdf. Basically any pdf function via Only Office seems to not work.

Thanks in advance.

[Constantine]

Hello @Nagazar

Please see this thread about Community Document Server app:

Community Document Server app in Nextcloud 18

Dear ONLYOFFICE users! On January, 17th, 2020 our partners from Nextcloud announced the release of Nextcloud Hub with a limited version of ONLYOFFICE Document Server (Community Edition) integrated by default: https://apps.nextcloud.com/apps/documentserver_community The server code was partially rewritten in PHP by Nextcloud developers. Known issues of this app (v0.1.2): no conversion service no command service (only ‘version’ command) no spellchecking issues with adding fonts n…

In case you want to use ONLYOFFICE Docs, you can download and install one:

Installation Guides - Docs Community Edition - ONLYOFFICE

[drunext]

Hi,

We have the same problem. If we save .docx document to PDF Format, text is not saved in the PDF format.

We use:

• Linux Debian 12.8 (bookworm) Installation in a LXC of Proxmox
• Nextcloud Hub 9 (30.0.2) (Spanish lang)
• Community Document Server Versión 0.1.20
• ONLYOFFICE Versión 9.5.0
• We tested the issue with Firefox 133.0 (64-bit) Linux and Chrome 131.0.6778.109 Windows

I cannot upload templates as a new user, sorry

[Constantine]

Hello @drunext

@drunext

• Community Document Server Versión 0.1.20

Please see my previous comment above on this app. In a few words: this app is developed and maintained by Nextcloud team.