Onlyoffice no longer works after an update

Docs
1

Hello,
Sorry for the late reply, but I did check and you’re right. However I have a new problem. When I do the upgrade via “sudo pat upgrade” there is a moment the following message:

Fichier de configuration « /etc/onlyoffice/documentserver/default.json »
 ==> Modifié (par vous ou par un script) depuis l'installation.
 ==> Le distributeur du paquet a fourni une version mise à jour.
   Que voulez-vous faire ? Vos options sont les suivantes :
    Y ou I  : installer la version du responsable du paquet
    N ou O  : garder votre version actuellement installée
      D     : afficher les différences entre les versions
      Z     : suspendre ce processus pour examiner la situation
 L'action par défaut garde votre version actuelle.
*** default.json (Y/I/N/O/D/Z) [défaut=N] ?

When I click on “D”, the following appears :

*** default.json (Y/I/N/O/D/Z) [défaut=N] ? D
--- /etc/onlyoffice/documentserver/default.json 2024-12-12 15:51:42.685037750 +0100
+++ /etc/onlyoffice/documentserver/default.json.dpkg-new        2025-02-05 14:22:28.000000000 +0100
@@ -21,8 +21,8 @@
                        "host": "localhost",
                        "port": 587,
                        "auth": {
-                               "user": "onlyoffice",
-                               "pass": "onlyoffice"
+                               "user": "",
+                               "pass": ""
                        }
                },
                "connectionConfiguration": {
@@ -112,14 +112,67 @@
        "persistentStorage": {
        },
        "rabbitmq": {
-               "url": "amqp://guest:guest@localhost:5672",
+               "url": "amqp://localhost:5672",
                "socketOptions": {},
-               "exchangepubsub": "ds.pubsub",
-               "queueconverttask": "ds.converttask",
-               "queueconvertresponse": "ds.convertresponse",
-               "exchangeconvertdead": "ds.exchangeconvertdead",
-               "queueconvertdead": "ds.convertdead",
-               "queuedelayed": "ds.delayed"
+               "exchangepubsub": {
+                       "name": "ds.pubsub",
+                       "options": {
+                               "durable": true
+                       }
+               },
+               "queuepubsub": {
lines 1-33
Progressio...skipping...#############################################################################################################################..............................................................
--- /etc/onlyoffice/documentserver/default.json 2024-12-12 15:51:42.685037750 +0100
+++ /etc/onlyoffice/documentserver/default.json.dpkg-new        2025-02-05 14:22:28.000000000 +0100
@@ -21,8 +21,8 @@
                        "host": "localhost",
                        "port": 587,
                        "auth": {
-                               "user": "onlyoffice",
-                               "pass": "onlyoffice"
+                               "user": "",
+                               "pass": ""
                        }
                },
                "connectionConfiguration": {
@@ -112,14 +112,67 @@
        "persistentStorage": {
        },
        "rabbitmq": {
-               "url": "amqp://guest:guest@localhost:5672",
+               "url": "amqp://localhost:5672",
                "socketOptions": {},
-               "exchangepubsub": "ds.pubsub",
-               "queueconverttask": "ds.converttask",
-               "queueconvertresponse": "ds.convertresponse",
-               "exchangeconvertdead": "ds.exchangeconvertdead",
-               "queueconvertdead": "ds.convertdead",
-               "queuedelayed": "ds.delayed"
+               "exchangepubsub": {
+                       "name": "ds.pubsub",
+                       "options": {
+                               "durable": true
+                       }
+               },
+               "queuepubsub": {
+                       "name": "",
+                       "options": {
+                               "autoDelete": true,
+                               "exclusive": true,
+                               "arguments": {
+                                       "x-queue-type": "classic"
+                               }
+                       }
+               },
+               "queueconverttask": {
+                       "name": "ds.converttask6",
+                       "options": {
+                               "durable": true,
+                               "maxPriority": 6,
+                               "arguments": {
lines 1-48
Progression : [ 67%] [###########################################################################################################################..............................................................] 
















































--- /etc/onlyoffice/documentserver/default.json 2024-12-12 15:51:42.685037750 +0100
+++ /etc/onlyoffice/documentserver/default.json.dpkg-new        2025-02-05 14:22:28.000000000 +0100
@@ -21,8 +21,8 @@
                        "host": "localhost",
                        "port": 587,
                        "auth": {
-                               "user": "onlyoffice",
-                               "pass": "onlyoffice"
+                               "user": "",
+                               "pass": ""
                        }
                },
                "connectionConfiguration": {
@@ -112,14 +112,67 @@
        "persistentStorage": {
        },
        "rabbitmq": {
-               "url": "amqp://guest:guest@localhost:5672",
+               "url": "amqp://localhost:5672",
                "socketOptions": {},
-               "exchangepubsub": "ds.pubsub",
-               "queueconverttask": "ds.converttask",
-               "queueconvertresponse": "ds.convertresponse",
-               "exchangeconvertdead": "ds.exchangeconvertdead",
-               "queueconvertdead": "ds.convertdead",
-               "queuedelayed": "ds.delayed"
+               "exchangepubsub": {
+                       "name": "ds.pubsub",
+                       "options": {
+                               "durable": true
+                       }
+               },
+               "queuepubsub": {
+                       "name": "",
+                       "options": {
+                               "autoDelete": true,
+                               "exclusive": true,
+                               "arguments": {
+                                       "x-queue-type": "classic"
+                               }
+                       }
+               },
+               "queueconverttask": {
+                       "name": "ds.converttask6",
+                       "options": {
+                               "durable": true,
lines 1-46
Progression : [ 67%] [###########################################################################################################################..............................................................] 


















































--- /etc/onlyoffice/documentserver/default.json 2024-12-12 15:51:42.685037750 +0100
+++ /etc/onlyoffice/documentserver/default.json.dpkg-new        2025-02-05 14:22:28.000000000 +0100
@@ -21,8 +21,8 @@
                        "host": "localhost",
                        "port": 587,
                        "auth": {
-                               "user": "onlyoffice",
-                               "pass": "onlyoffice"
+                               "user": "",
+                               "pass": ""
                        }
                },
                "connectionConfiguration": {
@@ -112,14 +112,67 @@
        "persistentStorage": {
        },
        "rabbitmq": {
-               "url": "amqp://guest:guest@localhost:5672",
+               "url": "amqp://localhost:5672",
                "socketOptions": {},
-               "exchangepubsub": "ds.pubsub",
-               "queueconverttask": "ds.converttask",
-               "queueconvertresponse": "ds.convertresponse",
-               "exchangeconvertdead": "ds.exchangeconvertdead",
-               "queueconvertdead": "ds.convertdead",
-               "queuedelayed": "ds.delayed"
+               "exchangepubsub": {
+                       "name": "ds.pubsub",
+                       "options": {
+                               "durable": true
+                       }
+               },
+               "queuepubsub": {
+                       "name": "",
+                       "options": {
+                               "autoDelete": true,
+                               "exclusive": true,
+                               "arguments": {
+                                       "x-queue-type": "classic"
+                               }
+                       }
+               },
+               "queueconverttask": {
+                       "name": "ds.converttask6",
+                       "options": {
+                               "durable": true,
+                               "maxPriority": 6,
+                               "arguments": {
lines 1-48...skipping...
--- /etc/onlyoffice/documentserver/default.json 2024-12-12 15:51:42.685037750 +0100
+++ /etc/onlyoffice/documentserver/default.json.dpkg-new        2025-02-05 14:22:28.000000000 +0100
@@ -21,8 +21,8 @@
                        "host": "localhost",
                        "port": 587,
                        "auth": {
-                               "user": "onlyoffice",
-                               "pass": "onlyoffice"
+                               "user": "",
+                               "pass": ""
                        }
                },
                "connectionConfiguration": {
@@ -112,14 +112,67 @@
        "persistentStorage": {
        },
        "rabbitmq": {
-               "url": "amqp://guest:guest@localhost:5672",
+               "url": "amqp://localhost:5672",
                "socketOptions": {},
-               "exchangepubsub": "ds.pubsub",
-               "queueconverttask": "ds.converttask",
-               "queueconvertresponse": "ds.convertresponse",
-               "exchangeconvertdead": "ds.exchangeconvertdead",
-               "queueconvertdead": "ds.convertdead",
-               "queuedelayed": "ds.delayed"
+               "exchangepubsub": {
+                       "name": "ds.pubsub",
+                       "options": {
+                               "durable": true
+                       }
+               },
+               "queuepubsub": {
+                       "name": "",
+                       "options": {
+                               "autoDelete": true,
+                               "exclusive": true,
+                               "arguments": {
+                                       "x-queue-type": "classic"
+                               }
+                       }
+               },
+               "queueconverttask": {
+                       "name": "ds.converttask6",
+                       "options": {
+                               "durable": true,
+                               "maxPriority": 6,
+                               "arguments": {
+                                       "x-queue-type": "classic"
+                               }
+                       }
+               },
+               "queueconvertresponse": {
+                       "name": "ds.convertresponse",
+                       "options": {
+                               "durable": true,
+                               "arguments": {
+                                       "x-queue-type": "classic"
+                               }
lines 1-59
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--- /etc/onlyoffice/documentserver/default.json 2024-12-12 15:51:42.685037750 +0100
+++ /etc/onlyoffice/documentserver/default.json.dpkg-new        2025-02-05 14:22:28.000000000 +0100
@@ -21,8 +21,8 @@
                        "host": "localhost",
                        "port": 587,
                        "auth": {
-                               "user": "onlyoffice",
-                               "pass": "onlyoffice"
+                               "user": "",
+                               "pass": ""
                        }
                },
                "connectionConfiguration": {
@@ -112,14 +112,67 @@
        "persistentStorage": {
        },
        "rabbitmq": {
-               "url": "amqp://guest:guest@localhost:5672",
+               "url": "amqp://localhost:5672",
                "socketOptions": {},
-               "exchangepubsub": "ds.pubsub",
-               "queueconverttask": "ds.converttask",
-               "queueconvertresponse": "ds.convertresponse",
-               "exchangeconvertdead": "ds.exchangeconvertdead",
-               "queueconvertdead": "ds.convertdead",
-               "queuedelayed": "ds.delayed"
+               "exchangepubsub": {
+                       "name": "ds.pubsub",
+                       "options": {
+                               "durable": true
+                       }
+               },
+               "queuepubsub": {
+                       "name": "",
+                       "options": {
+                               "autoDelete": true,
+                               "exclusive": true,
+                               "arguments": {
+                                       "x-queue-type": "classic"
+                               }
+                       }
+               },
+               "queueconverttask": {
+                       "name": "ds.converttask6",
+                       "options": {
+                               "durable": true,
+                               "maxPriority": 6,
+                               "arguments": {
+                                       "x-queue-type": "classic"
+                               }
+                       }
+               },
+               "queueconvertresponse": {
+                       "name": "ds.convertresponse",
+                       "options": {
+                               "durable": true,
lines 1-56
Progression : [ 67%] [###########################################################################################################################..............................................................] 
















































--- /etc/onlyoffice/documentserver/default.json 2024-12-12 15:51:42.685037750 +0100
+++ /etc/onlyoffice/documentserver/default.json.dpkg-new        2025-02-05 14:22:28.000000000 +0100
@@ -21,8 +21,8 @@
                        "host": "localhost",
                        "port": 587,
                        "auth": {
-                               "user": "onlyoffice",
-                               "pass": "onlyoffice"
+                               "user": "",
+                               "pass": ""
                        }
                },
                "connectionConfiguration": {
@@ -112,14 +112,67 @@
        "persistentStorage": {
        },
        "rabbitmq": {
-               "url": "amqp://guest:guest@localhost:5672",
+               "url": "amqp://localhost:5672",
                "socketOptions": {},
-               "exchangepubsub": "ds.pubsub",
-               "queueconverttask": "ds.converttask",
-               "queueconvertresponse": "ds.convertresponse",
-               "exchangeconvertdead": "ds.exchangeconvertdead",
-               "queueconvertdead": "ds.convertdead",
-               "queuedelayed": "ds.delayed"
+               "exchangepubsub": {
+                       "name": "ds.pubsub",
+                       "options": {
+                               "durable": true
+                       }
+               },
+               "queuepubsub": {
+                       "name": "",
+                       "options": {
+                               "autoDelete": true,
+                               "exclusive": true,
+                               "arguments": {
+                                       "x-queue-type": "classic"
+                               }
+                       }
+               },
+               "queueconverttask": {
+                       "name": "ds.converttask6",
+                       "options": {
+                               "durable": true,
lines 1-46

When I click on “Y” after installation, I can no longer open a document and get the following message:

When I click on “N” after installation, I can no longer open a document and the document loads before displaying this message:

image
image1868×723 20.1 KB

Could you please help me with this?

2

Hello,
The command seems to reset the default values in the Document Server config. The original configs should be preserved in order to avoid the issue

3

How can I keep the original configurations?

4

When you perform apt upgrade, the config version is also upgraded to the latest version from our package, but the custom changes made by the user are lost in the process.
Did you make any changes to the original config in the very beginning? If so, we do not recommend to do it, as all the changes will be lost in such update cases and nothing can be done. It is strongly recommended to keep all the custom parameters in local-production-linux.json config and at the same time it is okay for the config itself to be upgraded during the apt upgrade